Diana Griffin

What makes me an excellent fit is my deep understanding of both the administrative and clinical sides of ABA insurance operations. I know that delays in securing pre-authorizations can directly interrupt a child’s access to critical therapy. Throughout my career, I've served as a bridge between insurance companies, BCBAs, and families.

I am highly proficient in platforms like CentralReach, which allows me to accurately align authorization data with clinical scheduling. My extensive background means I can expertly navigate complex issues, saving your clinical team time and ensuring families get the coverage they need without unnecessary gaps in care

Operations Assistant at BlueSprig Pediatrics (2023-06 – 2023-12)

• Providing excellent customer service and adhere to the productivity and accuracy performance measures established for the department
• Coordinating services with client families via phone, mail, or electronic communications
• Using strong knowledge of BSP programs and services in order to field questions from client families in an accurate and knowledgeable manner
• Exhibiting strong computer skills to ensure accurate processing
• Interview and assist client families with enrollment process and identifying requirements

Care Coordinator at BlueSprig Pediatrics (2023-12 – 2024-04)

• Providing excellent customer service and adhere to the productivity and accuracy performance measures established for the department
• Coordinating services with client families via phone, mail, or electronic communications
• Using strong knowledge of BSP programs and services in order to field questions from client families in an accurate and knowledgeable manner
• Exhibiting strong computer skills to ensure accurate processing
• Interview and assist client families with enrollment process and identifying requirements

Insurance/Authorization Verification Specialist at BlueSprig Pediatrics (2024-04 – 2026-03)

• Providing excellent customer service and adhere to the productivity and accuracy performance measures established for the department
• Coordinating services with client families via phone, mail, or electronic communications
• Using strong knowledge of BSP programs and services in order to field questions from client families in an accurate and knowledgeable manner
• Exhibiting strong computer skills to ensure accurate processing
• Interview and assist client families with enrollment process and identifying requirements
• Contacting payors for eligibility and benefit information to include authorization requirements
• Obtain prior authorizations and pre-certifications

Concierge at Home Place Oak Harbor Memory Care (2022-08 – 2023-06)

• High-level customer service for greeting and supporting all visitors and clients.
• Answer incoming calls and route as appropriate.
• Customer service contact for questions and concerns.
• Support and assist with office matters as directed by the Executive Director/BOM.

Administrative Assistant at American Red Cross: Guam Chapter (2019-04 – 2020-01)

• Provide complex administrative support to CEO and other staff members in the office
• Prepare reports and various correspondence
• Serve as an administrative liaison with others within and outside the company regarding administrative issues. Provide support, development and/or leadership guidance to all volunteers.

Sales Associate/ Men's merchandiser/LP/Assistant Manager at Banana Republic/Gap (2012-03 – 2019-01)

• Responsible for supporting the GM in creating the conditions for success in all aspects of their store's business, including sourcing and training all Brand Ambassadors; executing opening and closing of stores and cash and register handlings.
• Partner with merchandising teams to determine product placement, and create visual directives to support company strategic goals and objectives.
• Partner with the Marketing team to create brand positioning through in-store marketing and visual presentation using signage and lifestyle images.

Corporate Trainer at Allure Marketing Group (2017-03 – 2017-12)

• Training Account Executives and trainees
• Conduct 2nd round interviews
• Instruct workshops, Develop and manage a group of people to drive performance and sales
• Maintain different needs of the office.

Hotel Concierge/ Front Desk Manager at Courtyard by Marriott (2015-05 – 2016-01)

• Supervise and direct Guest service staff
• Assist residents and visitors with individual requests
• Deal effectively with complaints, take the correct action and remain courteous at all times
• Proactively deal with any maintenance and cleaning problems
• Ensure effective security of residents and the building at all times

Nanny at The Moise Family (2006-01 – 2011-08)

Care for 3 young children, aged 8 (girl), 10 (boy Autistic), 12 (boy)

• Handled pick up and drop off of children
• Prepare and serve meals with balanced nutrition, making sure they took any medications necessary
• Organize fun and educational games, oversee time spent playing outside with nearby friends.
• Perform light housekeeping

Regents Diploma – Ossining High School (2009-06)

Early Childhood Education – Herkimer County Community College (2009-09 – 2011-05)