Diana Hill

HR service-oriented, problem-solving business transformation leader with over a decade of experience in HR management, LMS administration, and change leadership. Adept in driving adoption of new systems and training approaches across remote and hybrid teams. Visionary yet servant-style leader known for empowering diverse teams, streamlining operations, and executing learning and development initiatives aligned with enterprise goals.

Skilled in change management, Agile methodologies, and curriculum development across diverse platforms.

Recruiter - Innosource

(2024-07 - 2025-02)

• Source, screen, recruit, and interview 34-80 applicants daily for eligibility of local State & Federal Training Programs
• Build Relationships, Mentor Clients with 100% Completed Daily SLA Contacts, Follow-Up with 85% Program Enrollment
• Team Daily, Weekly Collaboration Meetings via Zoom, Microsoft Teams, Skype
• Applicant tracking Systems and CRM
• LMS SaaS tools, ATS, Performance Analysis, KPIs & Continuous Improvement
• eLearning & Remote Facilitation Zoom, Teams

Career Break- Primary Caregiver - Family Members

(2019-02 - 2023-02)

PTSA/Management Support - L'Occitane

(2016-10 - 2018-02)

• Responsible for Opening, Closing, Training, Group Events, Building Relationships with follow up program tracking
• High-end product sales, Fast Paced Sales & Administrating Data for Daily, Weekly Monthly Inventory Reports & Resolution
• Event Hosting Product Launch, Assist and Mentor Conflict Resolution to Ensure 100% Customer resolution & Satisfaction
• Collected and analyzed inventory and performance data to improve internal training practices

Tier Support / Evaluator - DRC McGraw-Hill

(2015-04 - 2016-06)

• Provided Remote Tier II level support to Educators for various Nationwide Department of Education Required Student Testing
• Assessed and resolved tech, network hardware, and System issues Documented in Salesforce and Updated for Outcome or send to Escalate to Higher Tier Support for Follow-Up, To Ensure 100% Client Satisfaction with 100% Ticket Requests Completion
• Salesforce for documentation and outcomes analysis to enhance change tracking
• Diagnosed and resolved platform issues, escalating complex tickets with full resolution

HR/ On Boarding-Training - THE HEARTH at WINDERMERE

(2013-11 - 2015-03)

• Assist with all Human Resource New hire: Onboarding Orientations, Medical License Checks, State & Federal Required Regulatory Screening & Compliance, Training via Medical Learning Management System Upstairs Solutions and Relias
• Updated and Resolve, Developed partnership with WorkOne to Increase 50% Stream of Qualified Applicants, Drug Screen, Ensure Quick Placement
• Ensured regulatory compliance through audits and documentation across federal requirement LMS training delivery using Upstairs Solutions and Relias

Master of Science - Human Resources Management - WESLEYAN UNIVERSITY

Bachelor of Science (BWD) - Web Development - BAKER COLLEGE