Diana Howe
Retail Manager
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About
Experienced hospitality and retail manager with over 25 years in the service industry. Proven leader in high-volume environments, specializing in team management, event execution, customer service excellence, and operational efficiency. Strong background in catering, fine dining, and retail food service.
Experience
Retail Manager - Sodexo – Oral Roberts University - Tulsa, OK
(2025-07)
- Oversee daily retail food operations in a fast-paced campus environment
- Manage hiring, scheduling, and training of staff
- Maintain inventory, ordering, and vendor relationships
- Ensure food safety and sanitation compliance
- Drive sales through merchandising and customer engagement
- Handle cash management and daily reporting
Catering Manager / Logistics Driver - Sodexo – University of Tulsa - Tulsa, OK
(2023-08)
- Lead catering operations for large-scale university events
- Coordinate logistics, delivery, and event execution
- Supervise staff and ensure high-quality service standards
- Manage event setup, breakdown, and client satisfaction
Lead - Ellis Hospitality - Tulsa, OK
(2021-09)
- Lead teams for large events, including 1,000+ guest galas
- Provide fine dining service and oversee event execution
- Train and mentor staff in high-end service standards
Server / Waitress - Biga Restaurant - Tulsa, OK
(2024-05)
- Deliver high-quality dining experiences in a fast-paced environment
- Maintain strong customer relationships and service standards
Bar Manager - Canebrake Resort - Wagoner, OK
(2019 - 2021)
- Managed bar operations, staff, and inventory
- Assisted with event planning, setup, and execution
- Provided craft bartending and high-end guest service
Barista - Koffee Kan - Tulsa, OK
(2014 - 2019)
- Delivered excellent customer service in a high-volume café
- Prepared specialty beverages and maintained store operations
Manager - Kenosha Station - Broken Arrow, OK
(2007-08 - 2014-09)
- Managed daily operations and staff of 30+ employees
- Oversaw scheduling, inventory, and customer service
- Maintained high standards in a busy restaurant environment
Volunteer - Helpless Hounds Dog Rescue - Tulsa, OK
(2019)
- Assist with animal care, fostering support, and community outreach
Education
High School Diploma (1997)
AutoCAD - Tulsa Community College (2007 - 2009)
