Diana Jaimes

Determined, hardworking Bilingual Medical Billing Specialist self-starting individual and professional team player looking to add value and contribute to the success of a growing company.

Community Health Worker at MLK Jr Center of Public Health (2024-02 – 2026-01)

Experience in working with the public and community groups, particularly in interviewing clients or patients concerning health or social service matters, answering questions, and providing information about health, mental health, and social services to patients. I have also provided community health work services for Spanish speaking patients identified as high risk and contagious of Tuberculosis and Sexual Health Clinic patients. I have actively participated in providing transportation from their homes to the clinic, following all safety guidelines.

I have also provided translation assistance to clinic staff and chaperoned doctors in the Sexual Health Clinic. Additionally, I have experience in restocking and inventory management, answering phone calls, conducting emails to patients for interviews, file patient documents, scheduling transportation follow-ups, or appointment reminders, submitting accurate documents in patient's charts, create spreadsheets, communicate with multiple staff of their needs, consent forms, preparing tasks for following day, as well as ordering supplies.

Medical Transportation Driver at Call The Car (2022-04 – 2023-01)

A strong background in providing transportation services for individuals with special needs, I understand the importance of ensuring the safety and well-being of all passengers during transit. One of my key responsibilities in this role is to check the van daily to ensure that it is correctly equipped and functions properly for the safety of our members. I take great care in maintaining the van to industry standards to guarantee a safe and comfortable journey for all passengers.

Additionally, I make sure that our members arrive promptly and safely at their doctors' appointments and schedules, prioritizing their timely arrival and comfort throughout the journey. In line with best practices for hygiene and sanitation, I also take the initiative to sanitize and clean the van after every pickup and drop off. This ensures a clean and safe environment for all passengers and reduces the risk of potential transmission of germs or viruses.

Amazon Dispatch, Gravity at Hills Logistics (2020-10 – 2022-11)

Throughout my career, I have collaborated closely with management to modify daily routes to accommodate the needs of customers. By ensuring efficient and timely deliveries, I have consistently met and exceeded customer expectations. Additionally, I have a strong background in answering incoming phone calls from drivers and addressing any problems or requests promptly.

I believe that effective communication and problem-solving skills are essential in this role, and I am well-equipped to handle any challenges that may arise. Safety is my top priority, and I always make sure that drivers can complete their routes in a safe environment. By enforcing safety protocols and providing necessary support, I ensure that all deliveries are made securely and efficiently.

Recovery Support Specialist at Phoenix House (2018-05 – 2020-10)

My responsibilities include holding facility keys, remaining alert and awake throughout the entire shift, performing house runs to ensure the accountability and safety of all clients, and documenting client updates and incidents. In addition, I am also trained in CPR and First Aid and am prepared to aid as needed. I am diligent in documenting and observing clients as they take their prescribed and over-the-counter medications, ensuring that they are securely stored away.

I also make sure to file and upload all necessary paperwork into the clients' charts for accurate record-keeping. Furthermore, I maintain a log sheet and send a detailed shift report before the end of each shift to ensure that all information is up to date.

Caregiver at Atria Senior Living (2017-09 – 2018-05)

Assisting with personal care tasks such as bathroom functions, bathing, grooming, dressing, and eating. These tasks are essential for our client's daily routine, ensuring their comfort and dignity throughout each interaction. In addition to physical care, I have also offered emotional support and encouragement to our client.

I provide a positive and uplifting environment, and I strive to promote a sense of well-being in all interactions. Furthermore, I help our client to get in and out of bed safely, to prevent any potential accidents or injuries. I am also vigilant in monitoring and reporting any changes in our client's health or behavior.

By promptly identifying and addressing these changes, I can ensure that the client received the necessary attention and care. Lastly, I accompany our clients around the facility to always ensure their safety. Whether it is for a stroll outside or a visit to another area of the facility, I provided a secure and supportive environment for the client.

Sales Associate at Payless Shoe Source (2015-06 – 2018-09)

Opening and closing stores included handling cash receipts and disbursements while maintaining accurate financial records in an office clerical setting. My duties included receiving and recording payments, issuing receipts, and ensuring proper documentation of all transactions. I balanced cash drawers daily, receiving cash and credit deposits, creating staff assignments, placing special orders for customers as well as reconciled discrepancies, and prepared bank deposits.

Additionally, I maintained detailed cash logs and financial reports to ensure accuracy and compliance with company policies. My role required attention to detail, accuracy, and confidentiality in handling financial transactions. Working as a team member to provide the highest level of service to every customer.

Evening Lead- Inventory at Port Logistics (2013-12 – 2015-06)

My duties included providing work direction and assigning activities to the team members. Effectively communicate tasks and expectations to ensure the smooth operation of our warehouse. Responsible for putting merchandise into active stock for the personnel to take out, processing merchandise, printing labels, and optimizing inventory space using the computer system.

Maintain an up-to-date inventory count and process merchandise carefully and effectively to the correct station. Required to prepare packages for shipping according to established procedures, mark and identify materials sent to the warehouse, and receive, store, pick-up, and distribute supplies, materials, and equipment. Meeting deadlines and maintaining a healthy work environment are also aspects of my role.

Medical Billing Specialist – Palladium Technical Academy (2025-06)

Health Information Management – East Los Angeles College (2023-06)

Payroll Records & Procedures – El Monte Adult School (2020-12)