Patient Support Representative (PSR) at Option Care Health - Home Infusion Pharmacy Operations (2026-01 – Present)
Support home infusion therapy patients receiving complex medications, including IV antibiotics, chemotherapy, hydration therapies, parenteral nutrition (TPN), and other specialty infusion treatments, ensuring continuity of care and medication access.
- Conduct proactive patient outreach calls to assess infusion therapy compliance, verify treatment progress, identify barriers, and ensure patients have required medications, infusion supplies, wound care materials, and equipment before scheduled therapy.
- Coordinate with pharmacists, nurses, warehouse teams, delivery personnel, insurance departments, and healthcare providers to resolve patient needs and prevent interruptions in critical infusion therapy.
- Review patient supply requirements and initiate warehouse requests and replacement orders to ensure timely delivery of infusion supplies, pumps, administration sets, sterile supplies, and patient care materials.
- Create and manage pharmacy work orders for medication preparation and compounding workflows, ensuring accurate processing of individualized infusion therapies according to pharmacist instructions and company procedures.
- Support preparation and coordination of high-risk and complex medications, including antimicrobial therapies, chemotherapy-related infusions, hydration protocols, and nutritional support therapies requiring precise calculations and strict quality standards.
- Perform detailed medication and supply calculations involving infusion volumes, concentrations, dosing requirements, delivery schedules, and therapy duration while maintaining accuracy and patient safety.
- Assist with resolving complex billing and insurance-related issues by collaborating with internal reimbursement teams, patients, and healthcare providers to support uninterrupted therapy.
- Maintain accurate patient records and documentation while handling protected health information (PHI) in compliance with HIPAA regulations and healthcare privacy standards.
- Respond to complex patient questions and concerns with empathy and professionalism, providing bilingual Spanish/English support to improve patient understanding and experience.
- Utilize pharmacy and healthcare information systems, Microsoft Office applications, and internal communication platforms to document activities, track requests, and coordinate patient services.
Bilingual Patient Care Coordinator (PCC) at Boomerang Health Care (2024-10 – 2025-12)
Coordinated all patient communications in English and Spanish, serving as primary point of contact for patients, families, insurers, case managers, attorneys, adjusters, pharmacies, and care providers. Note: June 2025 – December 2025 was brief personal leave to assist family issues abroad.
- Handled incoming calls, emails, and chats efficiently, ensuring each patient received empathetic, accurate, and timely support.
- Assisted patients and stakeholders with scheduling, billing, insurance verification, referrals, and pre-visit questions to optimize patient experience.
- Reviewed and interpreted clinical notes, referrals, and other medical documentation to provide accurate guidance and support to patients and clinical staff.
- Managed escalations, resolved problem tickets, and de-escalated challenging situations with professionalism and empathy.
- Identified caller concerns, determined the best course of action, and followed up to ensure resolution and satisfaction.
- Collaborated with clinical staff to identify workflow gaps and implement process improvements that enhanced communication and care delivery.
- Ensured compliance with HIPAA and other regulatory standards while handling sensitive patient information.
- Provided education and support to patients and families regarding treatments, procedures, medications, and ongoing care.
- Followed guidelines for special requests, status updates, and schedule modifications to meet patient and office needs.
- Assisted clinical staff with medication and authorization calls, maintaining best practices and regulatory compliance.
- Performed data entry and analytical tasks accurately, maintaining organized and confidential patient records.
Certified Pharmacy Technician and Compounder at NW Compounders Pharmacy (2024-02 – 2024-06)
Accurately prepared custom-formulated medications to meet specific patient needs, while providing friendly service.
- Compounded prescriptions from scratch, using pure ingredients including topical creams and gels, suppositories, sublingual troches, Magic mouthwash, oral liquids, capsules, transdermal, mini tab, oral powders, ophthalmic preparations and injectables.
- Successfully delivered quality pharmaceuticals, innovative formulations, with informative resources.
- Worked with a large inventory of chemicals and pharmaceutical products, and prepare many dosage forms, including injectables and ophthalmic products used for bioidentical hormone replacement, dentistry, dermatology, ear nose and throat, and veterinary medicine.
PTCB Certified Pharmacy Technician and Immunizer at Walgreens Boot Alliance Pharmacy (2020-04 – 2024-05)
Adaptable and thorough Certified Pharmacy Technician with 3+ years of experience in high-volume/fast-paced environment community pharmacy.
- Provided immunizations to kids and adults through the pandemic, being the most reliable immunizer.
- Performed rapid and PCR covid testing, trained in Abbott testing technology.
- Accurately compounded prescriptions, verify accuracy and quality of final product.
- Handled Treatment Authorization Requests (TAR) and Service Authorization Requests (SAR) as well as performed billing procedures, accurately handling, and recording cash flow.
- Ordered drugs and supplies from wholesaler, received, checked in, and stocked shelves; processed order errors and returns to vendors.
- Checked stock for outdated medications; processed expired medications for return to reverse distributor.
- Precisely maintained OTC and pharmacy inventory.
FSQA Technician at ATFN Ajinomoto Foods North America (2022-03 – 2023-07)
Supported the Food Safety Program through audits, line checks, process verifications, and adherence to HACCP and GMP standards, ensuring consistent compliance and quality.
- Conducted microbiological and chemical testing on products and environmental samples, maintaining accurate records and ensuring safety standards.
- Monitored raw materials and finished products, managing "HOLD" logs, non-conforming items, and corrective actions.
- Maintained laboratory inventory, calibrated and verified equipment, updated SOPs, and ensured accurate documentation in ISO databases.
- Prepared and reviewed pre-shipment paperwork and daily/monthly operational reports, ensuring data accuracy and timely reporting.
- Developed process improvements and streamlined documentation procedures to increase efficiency and reliability.
- Collaborated with teams on method development, quality assessments, and sensory evaluations for product consistency.
- Followed safety protocols and company policies to maintain a safe, compliant, and efficient laboratory environment.
Research and Development Manager / Head of Technical Sales at STAM S.A. ANELAB-ANE - Plant & Lab (2011-02 – 2016-04)
Designed and formulated innovative spray dry ingredients and products, focusing on natural extracts with active components and health-related products.
