Diana Paola Cera

Compassionate and bilingual (English/Spanish) Licensed Professional Counselor Provisional (PLPC) dedicated to providing culturally responsive, trauma-informed mental health services. Experienced working with diverse populations, including children, adolescents, adults, immigrants, and individuals experiencing anxiety, depression, trauma, substance use concerns, and life transitions. Strong background in crisis intervention, risk assessment, case management, client advocacy, and collaborative care.

Committed to fostering a supportive therapeutic environment that promotes healing, resilience, and personal growth.

PLPC Counselor - Mesloh Counseling Center - Shreveport, Louisiana

(2026-06)

• Provide individual counseling services to children, adolescents, and adults.
• Conduct biopsychosocial assessments and develop individualized treatment plans.
• Utilize evidence-based interventions including CBT, ACT, trauma-informed approaches, and person-centered counseling.
• Maintain accurate clinical documentation and treatment records.
• Collaborate with supervisors and multidisciplinary professionals to ensure quality client care.
• Provide services in both English and Spanish to support diverse client populations.

Access Navigator - Ochsner- LSU Hospital

(2020-07)

• Performs direct outreach to targeted patients and schedules appointments as requested, while partnering with internal departments and leaders to manage access.
• Manages and coordinates referrals via online work queues.
• Provides excellent customer service and access navigation support to both patients and providers via web tools.
• Develops and maintains organized record keeping systems as needed to facilitate the flow and retrieval of information.
• Works collaboratively with clinical departments to meet the needs of patients.
• Exercise sound judgment in handling difficult/ escalated situations

Office Manager/ Dispatcher - Salcor Transportation

(2014-09 - 2019-09)

• Planned, organized, managed, and controlled office administration and performed bookkeeping processes using QuickBooks and organized storage of data.
• Developed and controlled budgets including accounts payable and accounts receivable.
• Received and prioritized 24/7 emergency and non-emergency calls and addressed problems and requested by transmitting information or provided solutions.
• Received and dispatched orders for products or deliveries; used radio, phone or computer to send crews, vehicles or other field units to appropriate locations.
• Monitored the route and provided field units with information about orders, traffic, and coordinated and prioritized their schedule.
• Entered data in computer system and maintained logs and records of calls, activities and other information, and followed all state and interstate guidelines.

Project Manager - Cleaning Plus Custodial Contractors

(2013-09 - 2014-09)

• Managed project development from initiation to closure.
• Accountable for project results.
• Accomplished human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees for over 20 employees.
• Planned, monitored appraising, and reviewed job contributions.
• Reviewed compensation actions and communicated job expectations.
• Enforced policies and procedures.

Master of Science - Clinical Mental Health Counseling - University of Louisiana Monroe (2026-05)

Bachelor of Science - Psychology - University of Houston–Downtown (2019-12)

Associate of Arts - Houston Community College (2006-12)