Diana

Cybersecurity professional pursuing an M.S. in Cybersecurity with hands-on experience in SIEM-based threat detection, security event monitoring, and incident triage. Skilled in Splunk, Windows Event Log analysis, vulnerability assessment, Active Directory security, and endpoint protection. Backed by real-world Tier 2/3 support and infrastructure administration, with a strong foundation in networking, Group Policy, and PowerShell scripting — well-suited for SOC analyst and cybersecurity roles in government and public sector environments.

Systems Support Associate - The Computer Doctor - West Warwick, Rhode Island

(2023-06 - 2025-07)

• Maintained Group Policy Objects (GPOs) and monitored antivirus/endpoint protection systems to enforce compliance and security across multiple client sites.
• Reduced recurring technical issues by 30% by troubleshooting Tier 2/3 problems and performing root cause analysis.
• Managed infrastructure and performed proactive maintenance on Windows Server, Active Directory, and cloud environments to sustain system reliability.

Computer Administrative Assistant - Dreamland Learning Center - West Warwick, Rhode Island

(2019-01 - 2023-03)

• Administered user accounts, permissions, and security settings through Active Directory and Group Policy to protect sensitive children's and staff data.
• Configured and maintained DNS, DHCP/IP addressing, and Wi-Fi to ensure consistent internal network connectivity across the facility.
• Performed routine system updates, backups, and endpoint security protocols to safeguard devices and maintain operational continuity.
• Oversaw daily IT operations and maintained computers, printers, and classroom technology, ensuring reliable systems for staff and students.
• Managed the ticketing system and provided in-person technical support, resolving issues for educators and administrative staff.

M.Sc. - Cybersecurity - University of Rhode Island (2026)

B.Sc. - Computer Science - Johnson & Wales University (2023)