Diana Sharma

Experienced Lead Business Analyst / QA with over 9 years in system analysis, design, development, quality assurance, and automation testing. Skilled in both manual and automated testing across client-server applications. Adept in SDLC, Agile methodologies, and stakeholder engagement.

Lead BA/QA - The Lemon Group International Ltd / Kikit Entertainment Ltd

(2013-04)

• Led BA/QA testing group for financial venture capital clients
• Managed full SDLC testing phases (manual & automated)
• Created BRDs, functional requirements, test scripts, and test cases
• Conducted UAT testing and sign-off procedures
• Delivered presentations to C-level executives
• Oversaw offshore QA teams and led a team of 8 testers
• Implemented Agile and Scrum methodologies
• Defined QA entry/exit criteria and ensured quality code delivery
• Developed training materials and use cases
• Managed project scope, schedule, cost, and change control
• Reported metrics and drove process improvements
• Conducted testing for biotechnology and medical technology companies
• Used Oracle database and SQL server with sql navigator
• Created sql queries, joins, ER diagrams, packages and cursors
• Gatekeeper for the CEO, managed calendars and correspondence
• Primary point of contact for office
• Office coordinator and office manager

Lead BA/QA - The Related

(2012-11 - 2013-04)

• Managed multiple small to mid-size production changes with end-to-end delivery
• Coordinated activities across internal teams and third-party vendors
• Facilitated code delivery and promotion across FTP, test, stage, and production environments
• Oversaw QA and UAT processes to ensure quality releases
• Delivered and maintained project documentation and release communications
• Tracked defects and collaborated with development leads for resolution
• Managed project budgets and financial reporting
• Documented production requests and coordinated work orders
• Identified changes in scope, schedule, and cost; performed risk management
• Led quality management and integration testing efforts
• Maintained SharePoint documentation and coordinated lessons learned
• Managed Web Trends account access and operational project aspects

AVP BA/QA Analyst - JP Morgan Chase – Treasury Services

(2012-04 - 2012-12)

UAT testing for Treasury Services, supporting financial reporting, metrics, and release management across global teams.

• Created and analyzed BPT scripts, audit reports, and first pass analysis
• Developed tracking tools: Overtime, Downtime, Variance, and Trending reports
• Built macros, pivot tables, and charts for data visualization
• Led process improvement initiatives and governance through metrics
• Tracked KPIs to optimize Quality Centre of Excellence (QCOE) performance
• Forecasted productivity and ensured adherence to QA standards
• Provided training and tools to internal teams
• Partnered with Chief Quality Officer and cross-functional project teams
• Conducted root cause analysis and impact assessments
• Defined QA entry/exit criteria and ensured code quality
• Established end-to-end testing strategies and checkpoints
• Coordinated enterprise releases and defect management
• Created documentation, org charts, and headcount files

Senior Business Analyst / Quality Assurance Analyst - HSBC Financial Services Inc.

(2009-09 - 2012-03)

QA and BA support for tax-related financial products including RAL, HRAL, HELP, IMAL, IRAL, and RAC, offered through partners like H&R Block and Jackson Hewitt.

• Reviewed record layouts and created detailed test cases
• Led test strategy meetings with multiple transmitters
• Streamlined QA processes and testing strategies
• Designed and executed test scenarios for tax-related financial products
• Conducted functional and regression testing across multiple platforms
• Developed File-Aid procedures and executed mainframe test jobs using JCL, SPUFI, TSO, ISPF
• Verified data using SQL queries and posted results to reporting databases
• Created master test plans and testing procedures
• Managed data transmission and record verification between HSBC and business partners
• Used Quality Centre/Test Director for test planning and defect tracking
• Trained QA teams and business users
• Authored functional requirements and performed UAT
• Conducted performance and stress testing with Load Runner
• Led production validation testing for releases and year-end operations
• Performed backend testing with complex joins and subqueries
• Created packages, triggers, functions, and cursors
• Managed offshore QA teams
• Applied Waterfall methodology, RUP, and use case development
• Acted as liaison between business and technical teams

Senior BA/QA Analyst - New York Stock Exchange (EuroNext)

(2008-01 - 2009-07)

QA and BA support for equities, derivatives, and fixed income products across global exchanges.

• Tested complex orders, futures, options, and fixed income products
• Supported multiple builds and releases concurrently
• Collaborated with London exchange teams and developed US–EU trading portal
• Conducted UAT and prototyping of business rules
• Delivered client needs analysis and financial market insights
• Executed manual and automated regression testing
• Integrated Windows and Unix/C++ applications using XML mapping tools
• Worked with FIX protocol and tag templates
• Used shell scripting for automation and testing
• Supported Liffe and European exchanges
• Managed offshore QA teams
• Applied Waterfall methodology, RUP, UML, and stakeholder engagement
• Authored functional specifications and business rules

Senior BA/QA Analyst - HSBC Financial Services Inc.

(2004-09 - 2007-12)

QA and BA support for tax-related financial products and partner integrations.

• Developed and executed test scenarios for RAL, HRAL, and other financial products
• Conducted functional and regression testing
• Authored File-Aid procedures and executed mainframe test jobs
• Verified data using SQL and posted results to reporting databases
• Created master test plans and QA procedures
• Managed data transmission testing with business partners
• Used Quality Centre/Test Director for test planning and defect tracking
• Trained QA teams and business users
• Authored functional requirements and performed UAT
• Conducted performance testing with Load Runner
• Led production validation testing for releases and operations
• Performed backend testing and database validation
• Managed offshore QA teams
• Applied Waterfall methodology, RUP, and stakeholder engagement

Lead Quality Assurance Specialist - Razorfish

(2000-02 - 2003-10)

• Provided QA support for content delivery and billing systems
• Created test cases, plans, and methodologies
• Conducted unit, integration, system, and regression testing
• Coordinated releases with developers and project managers
• Supported migration and source code validation
• Used SQL Navigator and shell scripting for testing C++ applications
• Participated in cross-departmental meetings
• Worked in Agile/Scrum environment
• Led QA efforts across diverse projects including WAP, PDA, and mobile testing

Commissions Analyst - Prudential Investments

(1996-05 - 2000-02)

• Created test plans, cases, and QA templates
• Tested mutual fund applications in a call centre environment
• Trained on Silk Test and used Gnatts bug tracking system
• Conducted manual and automated testing of C++ applications
• Used Unix commands and shell scripting
• Operated in Agile/Scrum environment