Lead BA/QA - The Lemon Group International Ltd / Kikit Entertainment Ltd
(2013-04)
- Led BA/QA testing group for financial venture capital clients
- Managed full SDLC testing phases (manual & automated)
- Created BRDs, functional requirements, test scripts, and test cases
- Conducted UAT testing and sign-off procedures
- Delivered presentations to C-level executives
- Oversaw offshore QA teams and led a team of 8 testers
- Implemented Agile and Scrum methodologies
- Defined QA entry/exit criteria and ensured quality code delivery
- Developed training materials and use cases
- Managed project scope, schedule, cost, and change control
- Reported metrics and drove process improvements
- Conducted testing for biotechnology and medical technology companies
- Used Oracle database and SQL server with sql navigator
- Created sql queries, joins, ER diagrams, packages and cursors
- Gatekeeper for the CEO, managed calendars and correspondence
- Primary point of contact for office
- Office coordinator and office manager
Lead BA/QA - The Related
(2012-11 - 2013-04)
- Managed multiple small to mid-size production changes with end-to-end delivery
- Coordinated activities across internal teams and third-party vendors
- Facilitated code delivery and promotion across FTP, test, stage, and production environments
- Oversaw QA and UAT processes to ensure quality releases
- Delivered and maintained project documentation and release communications
- Tracked defects and collaborated with development leads for resolution
- Managed project budgets and financial reporting
- Documented production requests and coordinated work orders
- Identified changes in scope, schedule, and cost; performed risk management
- Led quality management and integration testing efforts
- Maintained SharePoint documentation and coordinated lessons learned
- Managed Web Trends account access and operational project aspects
AVP BA/QA Analyst - JP Morgan Chase – Treasury Services
(2012-04 - 2012-12)
UAT testing for Treasury Services, supporting financial reporting, metrics, and release management across global teams.
- Created and analyzed BPT scripts, audit reports, and first pass analysis
- Developed tracking tools: Overtime, Downtime, Variance, and Trending reports
- Built macros, pivot tables, and charts for data visualization
- Led process improvement initiatives and governance through metrics
- Tracked KPIs to optimize Quality Centre of Excellence (QCOE) performance
- Forecasted productivity and ensured adherence to QA standards
- Provided training and tools to internal teams
- Partnered with Chief Quality Officer and cross-functional project teams
- Conducted root cause analysis and impact assessments
- Defined QA entry/exit criteria and ensured code quality
- Established end-to-end testing strategies and checkpoints
- Coordinated enterprise releases and defect management
- Created documentation, org charts, and headcount files
Senior Business Analyst / Quality Assurance Analyst - HSBC Financial Services Inc.
(2009-09 - 2012-03)
QA and BA support for tax-related financial products including RAL, HRAL, HELP, IMAL, IRAL, and RAC, offered through partners like H&R Block and Jackson Hewitt.
- Reviewed record layouts and created detailed test cases
- Led test strategy meetings with multiple transmitters
- Streamlined QA processes and testing strategies
- Designed and executed test scenarios for tax-related financial products
- Conducted functional and regression testing across multiple platforms
- Developed File-Aid procedures and executed mainframe test jobs using JCL, SPUFI, TSO, ISPF
- Verified data using SQL queries and posted results to reporting databases
- Created master test plans and testing procedures
- Managed data transmission and record verification between HSBC and business partners
- Used Quality Centre/Test Director for test planning and defect tracking
- Trained QA teams and business users
- Authored functional requirements and performed UAT
- Conducted performance and stress testing with Load Runner
- Led production validation testing for releases and year-end operations
- Performed backend testing with complex joins and subqueries
- Created packages, triggers, functions, and cursors
- Managed offshore QA teams
- Applied Waterfall methodology, RUP, and use case development
- Acted as liaison between business and technical teams
Senior BA/QA Analyst - New York Stock Exchange (EuroNext)
(2008-01 - 2009-07)
QA and BA support for equities, derivatives, and fixed income products across global exchanges.
- Tested complex orders, futures, options, and fixed income products
- Supported multiple builds and releases concurrently
- Collaborated with London exchange teams and developed US–EU trading portal
- Conducted UAT and prototyping of business rules
- Delivered client needs analysis and financial market insights
- Executed manual and automated regression testing
- Integrated Windows and Unix/C++ applications using XML mapping tools
- Worked with FIX protocol and tag templates
- Used shell scripting for automation and testing
- Supported Liffe and European exchanges
- Managed offshore QA teams
- Applied Waterfall methodology, RUP, UML, and stakeholder engagement
- Authored functional specifications and business rules
Senior BA/QA Analyst - HSBC Financial Services Inc.
(2004-09 - 2007-12)
QA and BA support for tax-related financial products and partner integrations.
- Developed and executed test scenarios for RAL, HRAL, and other financial products
- Conducted functional and regression testing
- Authored File-Aid procedures and executed mainframe test jobs
- Verified data using SQL and posted results to reporting databases
- Created master test plans and QA procedures
- Managed data transmission testing with business partners
- Used Quality Centre/Test Director for test planning and defect tracking
- Trained QA teams and business users
- Authored functional requirements and performed UAT
- Conducted performance testing with Load Runner
- Led production validation testing for releases and operations
- Performed backend testing and database validation
- Managed offshore QA teams
- Applied Waterfall methodology, RUP, and stakeholder engagement
Lead Quality Assurance Specialist - Razorfish
(2000-02 - 2003-10)
- Provided QA support for content delivery and billing systems
- Created test cases, plans, and methodologies
- Conducted unit, integration, system, and regression testing
- Coordinated releases with developers and project managers
- Supported migration and source code validation
- Used SQL Navigator and shell scripting for testing C++ applications
- Participated in cross-departmental meetings
- Worked in Agile/Scrum environment
- Led QA efforts across diverse projects including WAP, PDA, and mobile testing
Commissions Analyst - Prudential Investments
(1996-05 - 2000-02)
- Created test plans, cases, and QA templates
- Tested mutual fund applications in a call centre environment
- Trained on Silk Test and used Gnatts bug tracking system
- Conducted manual and automated testing of C++ applications
- Used Unix commands and shell scripting
- Operated in Agile/Scrum environment
