Diana Trujillo

Results-driven professional with extensive experience in test engineering, technical support, and customer service within diverse industries. Adept at leading teams to successful project completion, enhancing operational efficiency, and driving customer satisfaction. Proven ability to troubleshoot complex technical issues, streamline processes, and deliver exceptional service in high-pressure environments.

Strong communicator and collaborator, skilled in coordinating with stakeholders to achieve project goals and exceed client expectations. Committed to continuous improvement and innovation, with a track record of fostering long-term customer relationships and contributing to overall business growth.

Test Engineering Coordinator at Accenture (2022-10 – Present)

• Lead successful delivery of multiple projects, ensuring deadlines are met and stay within budget, enhancing client satisfaction
• Direct and optimize team of testers, improving testing efficiency through strategic delegation and close progress monitoring
• Streamline communication and coordination with stakeholders, enhancing project execution and strengthening vendor relationships
• Develop and implement project plans that minimize resource conflicts, contributing to more efficient project execution
• Proactively identify and resolve issues, maintaining project momentum and recovering at-risk projects via effective communication
• Facilitate team meetings that improve issue resolution and keep projects on track
• Maintain comprehensive project documentation, leading to smoother project lifecycle and fewer scope-related changes

Technical Support & Field Tester at Aerotek (2022-01 – 2022-08)

• Managed team of field testers, ensuring successful project completion by coordinating testing activities effectively
• Diagnosed and resolved technical issues across various devices and systems and developed and executed RF testing scripts
• Optimized testing routes and resource planning, improving testing efficiency and maintaining high-quality standards
• Enhanced system inventory management, ensuring equipment availability for testing and improving overall testing processes
• Provided training to peers, improving team performance and client satisfaction
• Maintained communication with post-processing teams and management, ensuring alignment on project expectations and timelines
• Played key role in client meetings, contributing to positive project outcomes and client satisfaction

Mobile Expert at T-Mobile (2017-07 – 2021-12)

• Led initiatives to enhance in-store customer experience, driving increased customer loyalty and brand affinity
• Provided expert troubleshooting and tailored solutions for customers, resulting in high levels of customer satisfaction
• Innovated within test-and-learn environment, driving continuous improvements in store processes
• Built and maintained relationships with local businesses, increasing T-Mobile's market presence and community engagement
• Surpassed sales quotas by delivering expert product knowledge and educating customers on the latest offerings

Service Advisor & Service BDC at Jacksonville Chrysler Dodge Jeep Ran Arlington / John Eagle Honda (2016-12 – 2017-06)

• Delivered outstanding customer service, effectively addressing client needs and fostering strong, long-term relationships
• Scheduled and coordinated vehicle maintenance and repairs, optimizing service efficiency and enhancing customer satisfaction
• Provided expert advice on automotive issues, resulting in increased service revenue and customer trust
• Streamlined CRM processes and maintained records, improving scheduling accuracy, follow-up, and customer retention
• Collaborated with technicians to ensure precise diagnostics and effective solutions, reducing service times and enhancing quality

Coding Bootcamp in Full-Stack Developer – Southern Methodist University (2021)