Medical Front Desk Receptionist - ICMG - Interventional Cardiology Medical Group - West Hills, CA
(2022-09)
- Answering of high volume calls
- Registration and Check in of patients
- Collect Co-payments
- Insurance verification
Front Desk Assistant/Receptionist - Unio Health Care Partners - Woodlake, CA
(2023-11 - 2024-08)
- Check in pts collect co pays
- Check our pts collect pmts for in house test
- Answer high volume phones calls daily
- Schedule pts for appts
- Fax reports returned messages daily
- Put up charts for the dr to see there pts ect
Patient Payment Solutions - Pacific Dental Service - Henderson, NV
(2019-01 - 2022-12)
- Dental Financial Account Associated
- Payment Adjustment
- Create Accounts, Cancel accounts
- Arrange payments via phone
Scheduling Coordinator/Outpatient Registration Support Clerk (Radiology) - Hackensack University Medical Center - Hackensack, NJ
(2003-01 - 2019-12)
- Schedule appointments for examinations in hospital clinics, according to the nature of illness
- Provide information about establishment, such as location of departments or offices, employees within the organization, or services provided
- Make daily judgments over the telephone as to the timeframe in which patients should be seen based on past experience and the examination of provided information
- Performs schedule maintenance based on provider needs
- Assist in the training of less experienced personnel as instructed
- Perform complex coordination among internal physicians, external physicians, patients, and nurses to assure that all necessary tests are performed and paperwork is complete
- Conducts patient interviews to obtain required information, complete requested forms, and obtain signatures
- Gives general information about outpatient care and answers telephone communications
- Explains hospital's financial policy to patients
- Distributes information to required hospitals
- Greet persons entering the establishment, determine nature and purpose of visit, and direct or escort them to specific destinations
- Complies with Medicare/Medicaid and other insurance rules and insurance forms
- Identifies insurance plans which need to have a referral
- Provides administrative support to the support services department and other departments as needed
- Maintains confidentiality of information while performing high level administrative and secretarial support responsibilities and represents the company in a positive and appropriate manner
- Assimilates daily mail for delivery to clinician offices and patient letters for mail delivery
- Disposes of office records/files in accordance with the office file plan
- Assists medical staff in locating and gathering needed medical records and documentation
- Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments
- Maintains general medical records
- Ensures all forms are appropriately completed and filed
- Retrieves, receives, and stores medical records
- Ensures all medical records are available for appointment as needed
- Copy records as requested
- Provides support to senior management to include; writing procedures, typing consult letters, clerical support as needed or requested
