Customer Service Representative - Speed Stacks, Inc.
(2004-01)
- Primary customer contact for a global sports equipment brand — managing inbound calls, emails, and online orders with consistent professionalism
- Process and track customer orders, returns, and account inquiries through NetSuite ERP
- Support wholesale accounts, retail partners, and individual consumers across multiple time zones
- Resolve billing discrepancies, shipping issues, and product questions with accuracy and urgency
- Maintained long-term customer relationships through consistent follow-through and a positive, solutions-focused approach
Inbound Customer Service / Telesales - Alpine Access
(2003-01 - 2004-12)
- Handled inbound service and sales calls for national brands including Vermont Teddy Bear, Office Depot, and 1-800-Flowers
- Consistently met quality and conversion metrics in a performance-measured call center environment
- Demonstrated flexibility across multiple client programs with different systems and scripts
Marketing Display Coordinator - Hallmark Cards, Inc.
- Coordinated product display programs for retail locations across Memphis, TN and Castle Rock, CO territories
- Managed inventory, merchandising standards, and territory communications for a nationally recognized brand
Billing & Estimating Administrator - Martin Brothers Marcowall
- Processed billing documents, prepared estimates, and managed administrative workflows for a construction services company
- Tracked accounts and maintained accurate financial records in a fast-paced project environment
Executive Secretary - Hartz Mountain Corporation
- Provided full administrative support to senior executives at a major consumer pet products company
- Managed calendars, correspondence, meeting coordination, and confidential documentation
Executive Secretary — VP of Sales - Emerson Radio Corporation
- Supported the VP of Sales with daily operations including correspondence, scheduling, travel coordination, and reporting
- Developed strong organizational systems and professional communication practices in a high-demand corporate environment
