Diane Reyna

Seeking a position within the organization where I can utilize the skills and knowledge I have developed.

Customer Service Representative / Lead Dispatcher / Project Coordinator at Stripes/Sunoco/7-eleven (2006-01 – Present)

• Responsible for working incoming reported issues from Stripes convenient stores
• Extensive troubleshooting and probing to resolve issues
• Utilize several different company related programs and systems to research and report related issues.
• Assisted in escalating warranty related issues to resolution
• Responsible for Vendor management in different Regions
• 2007 received dispatcher of the year
• Bilingual
• Project Coordinator / ordering new Dispensers for Consignment Stores in different parts of the states and Canada
• Working with Excel/ SharePoint/ PowerPoint
• Using Maximo for work orders
• Creating work orders for Managers and Supervisors
• Assisted in carwash projects
• Assisted with Fire Alarm in Corporate building
• Assisted on approving Purchase Orders

Kitchen Cook Server at Mid America (2004-01 – 2005-12)

• Responsible for product preparation and presentation.
• Also provide training to new staff.
• Gain training under supervision of supervisor.
• Did various other duties related to server and duties

Customer Service Representative at First Data Corporation (2001-01 – 2003-12)

• Responsible for taking customer service calls in various products
• Answered customer queries, problem solving and providing detailed information on the product.
• Assisted in the training of new customer service representatives and associates

High School Diploma – Carrol High School (2004-01)