F & I Manager - Zumbrota Ford - Zumbrota, MN
(2024)
- Utilized Autosoft DMS, RouteOne, Dealer DMV, among other software programs
- Used CAC as Zumbrota Ford is primarily a sub-prime dealership
- Average backend gross was over $2,500
SMB OTM - Spectrum - Rochester, MN
(2023 - 2024)
- Surpased sales expectations by over 150%
- Trained thoroughly and worked heavily with Zendesk CRM and a multitude of other software programs to maximize sales quota
- Created an atmosphere at work that was family fun
F&I Manager - Subaru of Rochester - Rochester, MN
(2021 - 2022)
- Approved over 100 loans per month, minimum
- Top company earner month over month
- Was an example of professional morals, ethics and excellent customer service (CSI)
- Trained by Mezen Dealership Service
Lyft and Uber
(2018 - 2021)
F&B Supervisor (Server/bartender/room service) - Salute Restaurant - Rochester, MN
(2018 - 2020)
- Supervised front and back of house operations
- Hired and trained new servers
- Provided excellent customer service by responding to requests and complaints with a high level of professionalism
- Was liaison between front desk, maintenance and housekeeping
- Attended all staff, management, and HR meetings
- Continued online training through the Marriott GPX (Guest Experience Platform) training program
Entertainment News Anchor - CDC Communications - Kalamazoo, MI
(2007 - 2009)
- "Around Town with Diedre Willig"
- Wrote and Produced a weekly entertainment piece focused on highlights in Kalamazoo, Michigan
F&I Manager - Morries Automotive Group - Minnetonka, MN
(2005 - 2007)
- Designed loan products to meet the client's specific needs
- Managed all accounts payables and receivables for the entire automotive group
- Maximized the profit of my department by managing and providing direction to the sales organization
- Increased department revenue by over 477% year over year
F&I Manager/Special Finance Manager - Denny Hecker Toyota & Volkswagen - Inver Grove Heights, MN
(2003 - 2005)
- Led a Finance team that was the first to succeed greater than $11M in revenue in one year
- Promoted to Finance Manager and managed five associates which were responsible for the greatest profit margin in the dealership history
Loan Originator - Ameriquest Mortgage Company - Minnetonka, MN
(2000 - 2003)
- Led and worked with a team that closed over 1,200 loans per month
- Increased revenue 150% year over year
Grant Writing Specialist - University of Minnesota - Minneapolis, MN
(1996 - 2000)
- Successful in being awarded over $5M in grants for the Native American Student Fund
Program Associate - Woodlands Wisdom Program - St Paul, MN
(1996 - 2000)
- Asserted Type II Diabetes prevention throughout the country by the influence of education, awareness, self-efficacy and social support in Native American communities
- Contributed to the academic success of Native American undergraduate students
