Diego Caballero

Customer-focused hospitality and fitness professional with 5+ years of experience delivering exceptional guest experiences, building strong client relationships, and thriving in fast-paced environments. Experienced in luxury hospitality, concierge services, cigar retail, and personal training. Recognized for professionalism, leadership, and the ability to create welcoming environments while helping clients achieve their goals.

Tobacconist & Concierge - The Oak of Boerne - Boerne, TX

(2023-07 - 2026-06)

• Deliver personalized cigar recommendations and pairing guidance to guests based on preferences and experience levels.
• Maintain an extensive cigar inventory while ensuring proper storage and product quality.
• Provide concierge-level customer service that fosters long-term client relationships.
• Assist with daily lounge operations and support a professional, welcoming atmosphere.
• Resolve customer concerns promptly while maintaining a high standard of hospitality.

Personal Trainer - Independent - Boerne, TX

(2024)

• Design individualized strength and hypertrophy training programs based on client goals and experience.
• Conduct one-on-one coaching sessions focused on proper exercise technique and progression.
• Educate clients on recovery, nutrition fundamentals, and long-term fitness habits.
• Monitor client progress and make program adjustments to support continued improvement.

Head Waiter, Server & Catering Server - Peggy's on the Green - Boerne, TX

(2021-11 - 2023-06)

• Delivered exceptional dining experiences in a high-end hospitality environment.
• Developed extensive knowledge of menu offerings, wine pairings, and cocktail selections.
• Assisted in training and mentoring new team members on service standards.
• Effectively promoted menu specials and enhanced guest satisfaction through personalized recommendations.
• Maintained professionalism and efficiency during high-volume service periods and catered events.

High School Diploma - Central Catholic High School (2016-05)