Diego Hidalgo

Motivated professional with strong analytical and customer service skills, demonstrated by two promotions and recognition as Safety Associate of the Month at Sam's Club. Current college student looking to get into the healthcare field. Experienced in managing scheduling, inventory, and front-end operations for high-volume environments. Bilingual in Spanish, with an A.A. degree and plans for further education at UCF.

TBC Advisor - Sam's Club - Kissimmee, FL

(2025-09)

• Managed scheduling and rescheduling of services for members, ensuring efficient service delivery
• Tracked and received inventory of special orders and in-club stock, while also maintaining accurate stock levels
• Advised members on optimal tire and battery selections, enhancing customer satisfaction and vehicle performance
• Facilitated communication between members and technicians, improving workflow and service accuracy

Member Specialist - Sam's Club - Kissimmee, FL

(2023-06 - 2025-09)

• Assisted members with checkout, membership issues, and credit account creation, resolving concerns efficiently
• Managed front-end operations in absence of supervisors, ensuring smooth store functionality
• Recognized as Safety Associate of the Month for promoting a safe work environment
• Promoted twice within two years, demonstrating strong performance and leadership
• Handled hectic situations with members while maintaining a professional and empathetic attitude

Associate's degree - Biomedical Sciences - Valencia College (2023-09 - 2026-08)