Account Manager & Logistics Coordinator - 2 River Labs - Sacramento, CA
(2020-04 - 2025-10)
- Coordinated daily operations, compliance workflows, and logistics across three remote locations within a regulated cannabis environment.
- Supported METRC-related processes, operational documentation, and workflow accuracy to maintain compliance standards.
- Developed and implemented SOPs that improved consistency, organization, and operational efficiency across multiple locations.
- Built and maintained strong client relationships through proactive communication, dependable service, and consistent follow-up.
- Supported customer retention and business growth by providing exceptional customer service and identifying opportunities to expand client accounts and services.
- Generated operational reports and tracked performance metrics using Excel and internal systems to support leadership decisions.
- Coordinated statewide logistics, scheduling, and resource allocation to ensure seamless operational support and timely service coverage.
- Trained employees on operational procedures, compliance expectations, customer service standards, and standardized workflows.
Inventory & Compliance Operations Assistant - FENIX Logistics - Sacramento, CA
(2019-01 - 2020-12)
- Managed inventory intake, auditing, reconciliation, and compliance workflows within a regulated California cannabis distribution environment.
- Tracked inventory movement, production workflows, and chain-of-custody documentation using METRC, Distru, POS systems, and Microsoft Excel.
- Created manifests, purchase orders, invoices, and sales orders while ensuring compliance with California DCC regulations and internal SOPs.
- Coordinated logistics operations, driver routing, and statewide distribution schedules to support efficient order fulfillment and distribution.
- Monitored inventory discrepancies, conducted audits, and implemented corrective actions to maintain inventory accuracy and compliance.
- Collaborated cross-functionally with sales, compliance, production, and distribution teams to improve operational efficiency and workflow consistency.
Logistics Supervisor - OnTrac - Sacramento, CA
(2018-01 - 2019-12)
- Supervised daily logistics operations, routing, and workflow coordination in a fast-paced distribution environment.
- Maintained operational records, compliance logs, and inventory-related documentation.
- Coordinated scheduling and workload distribution to maximize efficiency and accuracy.
- Analyzed operational data and provided reporting to improve service efficiency and workflow organization.
- Trained employees on operational procedures, safety standards, and workflow processes.
Floor Supervisor & Receiving Manager - Metro Cannabis Co - Sacramento, CA
(2017-01 - 2019-12)
- Managed inventory reporting, product tracking, and vendor receiving operations within a regulated cannabis retail environment.
- Maintained vendor relationships while coordinating scheduling, product intake, and operational communication.
- Supported payroll processing, compliance documentation, and internal operational controls.
- Prepared inventory, sales, and operational reports to support leadership decision-making.
Budtender / Receptionist - River City Phoenix - Sacramento, CA
(2017-01 - 2018-12)
- Provided exceptional customer service and product education within a fast-paced cannabis retail environment.
- Managed POS transactions, inventory monitoring, and customer intake procedures.
- Supported compliance with cannabis regulations, store policies, and operational standards.
