Diewo Diaw

Customer-focused and dependable professional with experience in customer service, administration, and program leadership. Skilled at building positive relationships with customers, multitasking in fast-paced environments, and providing excellent service. Fluent in multiple languages and experienced working with diverse populations. Strong communication, teamwork, and organizational skills.

Medical assistant/ Front Desk Receptionist - Podiatry Center of New Jersey

(2025-01)

• Greet patients and provide excellent customer service in a fast-paced office.
• Answer high-volume phone calls and assist with scheduling appointments.
• Process payments and maintain accurate records.
• Handle administrative tasks while ensuring a positive client experience.
• Communicate professionally with patients, providers, and insurance companies.

Program leader - After School-All-stars

(2023-01 - 2024-12)

• Plan and lead educational and recreational activities
• Ensure student safety and manage behavior
• Mentor and support student development
• Collaborate with staff and community partners
• Communicate with parents about student progress
• Maintain accurate attendance and activity records

Administrative assistant IT Department - Radford University

(2022-01 - 2023-12)

• Assist with gathering supplies and making phone calls
• Schedule meetings and manage correspondence
• Take notes during important meetings
• Provide information on university events
• Manage and organize confidential information in a professional setting
• Assist with scheduling and communication

Bachelor - Healthcare Administration - SNHU (2025-01 - 2027-12)

General Science - ESSEX COUNTY COLLEGE (2024-01 - 2025-12)

High School Diploma - POTOMAC SENIOR HIGH SCHOOL (2020-01 - 2022-12)