General warehouse associate - Marshall warehouse - El Paso, TX
(2025-07)
- Trained and supervised a team of 10+ warehouse associates in the proper handling of goods and equipment.
- Collaborated with a team of 12 associates to meet and exceed daily productivity targets, achieving a record shipment rate of 500 units per hour.
- Maintained optimal stock levels by performing regular audits, preventing stockouts and overstock situations, thereby enhancing overall operational performance.
- Trained and mentored new hires on warehouse procedures and best practices, and increasing team cohesion.
- Maintained a clean and organized work environment.
- Coordinated with other departments to ensure product availability.
Stock Associate - Walmart - El Paso, TX
(2025-06 - 2026-01)
- Executed efficient stock replenishment processes, resulting in a reduction in out-of-stock items, enhancing overall customer satisfaction.
- Achieved a consistent 100% accuracy rate in inventory management through meticulous cycle counts and audits, significantly improving stock control.
- Collaborated with team members to maintain a well-organized stockroom
- Trained and mentored new staff members on best practices for stock organization and customer service, fostering a cooperative team environment.
- Monitored stockroom for cleanliness and safety.
- Assisted customers with product selection, advice, and sales.
Sales Associate - Bath and Body Works, Limited Brands - El Paso, TX
(2025-10 - 2025-12)
- Shared product knowledge with customers, explaining the features, values, and benefits of each product.
- Drove sales by engaging customers with relevant product suggestions and sharing product knowledge.
- Recommended new products to customers, resulting in significant add-on business.
- Worked with fellow associates to ensure asset protection standards were met on a consistent basis.
- Provided quality customer service by addressing customer questions and providing subsequent merchandise suggestions to best meet their needs.
Delivery Driver - door dash, amazon flex, insta cart - El Paso, TX
(2024-01 - 2024-12)
- Increased on-time delivery rate by 15% through efficient route planning and timely deliveries, contributing to improved customer satisfaction.
- Provided exceptional customer service by resolving delivery issues daily, resulting in a 95% customer retention rate.
- Adhered to strict deadlines for time-sensitive deliveries without compromising safety or quality standards.
- Maintained accurate records of packages delivered and collected payments accurately.
- Ensured packages were properly labeled and organized for efficient delivery.
- Communicated effectively with customers to provide updates on delivery status and address any concerns.
Valet Parking Attendant, cashier, porter - Parking System of America - El Paso, TX
(2019-04 - 2024-01)
- Delivered exceptional customer service as a Valet Parking Attendant
- Demonstrated strong organizational skills by coordinating the flow of vehicles during peak hour
- Assisted in training new staff in parking protocols and customer service techniques, resulting in a more proficient team and contributing
- Answered customer telephone calls promptly and appropriately.
- Successfully received orders, processed payments, and responded appropriately to guest concerns.
