Dima Bosch

I'm passionate about communication with a strong focus on foreign languages. I aim to contribute to an organization that works with international clients and values cultural and linguistic diversity. My current role in law enforcement has allowed me to use my language abilities in meaningful, real world situations that support both colleagues and the community. I'm seeking a role within a corporation or agency where cultural awareness and multilingual communication are essential.

TSA Agent - Transportation Security Administration (TSA) - Cleveland, Ohio

(2021-05)

• Maintained airport security by conducting passenger and baggage screening for 2,000 travelers per day across three checkpoints, ensuring an average throughput time of 30 minutes from drop off to gate
• Assisted in deterring potential threats by performing regular and random security checks
• Improved overall safety with effective communication and collaboration among team members
• Reduced risk of prohibited items entering secure areas through meticulous inspections
• Maintained compliance with TSA regulations, ensuring adherence to strict security protocols
• Analyzed problems by gathering pertinent data and recognized solutions
• Planned and organized tasks to ensure timely completion

Business Analyst - UPS - Berea, Ohio

(2018-02 - 2020-06)

• Increased efficiency by streamlining data analysis process and implementing automation tools
• Identified trends and patterns in large datasets, leading to actionable insights into business growth
• Developed new analytical models that improved forecasting accuracy and reduced risk exposure
• Enhanced team collaboration by providing clear communication of complex findings through visualizations and reports

Insurance Agent - Aflac - Independence, Ohio

(2018-11 - 2019-07)

• Increased client satisfaction by providing personalized insurance solutions tailored to individual needs
• Built strong relationships with clients through consistent communication and excellent customer service
• Expanded Client base by actively prospecting for new business opportunities and generating referrals
• Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates

B.A - International Communications - Baldwin Wallace University (2012-08 - 2017-07)