Technical Support Representative
Send a job offer directly to this candidate
Provide technical support to customers by identifying and troubleshooting basic issues, creating and managing support tickets, escalating complex concerns to the backend team, and coordinating with Sales Representatives to ensure timely resolution and smooth customer experience.
Technical Support Representative - Thomson Reuters - 20 Upper McKinley Road, McKinley Hills Taguig
(2025-08)
Provide technical support to customers by identifying and troubleshooting basic issues, creating and managing support tickets, escalating complex concerns to the backend team, and coordinating with Sales Representatives to ensure timely resolution and smooth customer experience.
Product Support Specialist - Thomson Reuters - 20 Upper McKinley Road, McKinley Hills Taguig
(2022-08 - 2025-08)
Supported Client Managers in resolving subscription issues, addressing website error messages, and managing user accounts by adding or removing users as needed. Assisted customers with password resets and profile updates, while performing basic troubleshooting and responding to content-related inquiries.
Product Support Representative - Thomson Reuters - 20 Upper McKinley Road, McKinley Hills Taguig
(2021-08 - 2022-08)
Provided step-by-step assistance to customers for password resets and verified the accuracy of their usernames to maintain secure account access. Took proactive measures in performing basic troubleshooting to diagnose and resolve issues during website outages, aiming to restore service promptly and efficiently.
CSR/Tier 2 Technical Support Representative - Afni Philippines - Commonwealth Quezon City
(2016-11 - 2021-08)
Assist customers in plan change inquiry, billing, upgrading phones and troubleshooting of devices.
Customer Service Associate – Chat Support - Convergys - Lima Building UP Technohub Quezon City
(2015-12 - 2016-11)
Troubleshoot customer issues when it comes to cable services, provides customer service in Billing Inquiry
HR Masterdata Administrator - Expert Global Solutions - 12F 3 Cyberpod Centris, South Tower ETON Centris, Edsa Corner Quezon Ave. Diliman QC
(2014-01 - 2014-05)
Maintain and update the organizational structure hierarchy, job function structure, departments, and work centers in the HRIS system.
Payroll Assistant - Topspot Multi Purpose Cooperative (service provider of KFC, Wendy's, 7-eleven) - E. Rodriguez Quezon City
(2011-08 - 2013-11)
Processing of Payroll of more than 1500 KFC Restaurant Team Members.
Recruitment Assistant – Recruiter - KFC Philippines - Roces Avenue, Diliman Quezon City
(2010-02 - 2010-07)
Interview Restaurant Management Trainee/Assistant Restaurant Manager candidates/ Sourcing applicants
HR Assistant – Psychometrician / Admin - KFC Philippines (under Elixer Multi-Purpose Cooperative) - Roces Avenue, Diliman Quezon City
(2009-02 - 2010-02)
Administers, corrects and interprets psychological test as part of the company's selection process/ Maintains 201 File
Assistant Store Manager - Chowking – La Chilo Chinese Cuisine - Boni Avenue Mandaluyong City
(2008-06 - 2009-01)
On Floor manager to ensure best service to the customers.
HR Clerk - Tokyo, Tokyo - Pioneer Street Mandaluyong City
(2007-10 - 2008-02)
Conduct initial interview with the service/kitchen crew.
Bachelor of Science - Industrial Psychology - Rizal Technological University (2003 - 2007)
Secondary - Rizal Technological University (1999 - 2003)
Elementary - Pedro P. Cruz Elem. School (1993 - 1999)
