Dinnex Okoth

Results-driven and analytical Information Technology Specialist holding a B.Sc. in Information Sciences (IT Specialization, Second Class Honors Upper Division) from Moi University. Combines practical expertise in enterprise IT infrastructure support, systems administration, and database management with extensive experience supporting international remote companies in AI data annotation, software QA, and technical logic evaluation. Proven track record of resolving Tier-1/2 IT incidents, optimizing electronic document management systems (EDRMS), and ensuring seamless business continuity across both enterprise and global remote environments.

Remote AI Data & Technical QA Specialist - International Remote Clients - Global Technical Operations (AI & Software Evaluation)

(2024-01)

• Collaborate with international technical teams to conduct rigorous quality assurance and evaluation on AI datasets, prompt logic, and multi-language code snippets (Python, SQL, Shell).
• Evaluate microservice API outputs, data schemas, and edge-case system responses to drive continuous improvements in model accuracy and code execution efficiency.
• Perform systematic debugging and root-cause analysis on technical anomalies, providing structured feedback and technical documentation to international engineering leads.
• Maintain a consistent 98.5%+ quality accuracy rate across multi-tier technical annotation and software evaluation pipelines.

IT & Systems Support Specialist (Practical Attachment) - Kenya Power and Lighting Company (KPLC) - Mombasa, Kenya

(2023-01 - 2024-01)

• Delivered Tier-1 and Tier-2 technical support across regional offices, resolving workstation hardware, software, OS, and network Connectivity issues for 200+ staff.
• Administered Active Directory user accounts, permissions, domain policies, and office software configurations in compliance with company security standards.
• Led digitization, metadata tagging, and electronic indexing of critical operational records using Electronic Document and Records Management Systems (EDRMS), increasing document retrieval speed by 40%.
• Assisted network engineers with switch patching, network cabling diagnostics, static IP assignment, and scheduled system back-ups.
• Provided operational training to personnel on IT best practices, cybersecurity awareness, and self-service troubleshooting techniques.

Systems & Web Solutions Developer - Tech Bridge & Freelance Consulting - Nairobi, Kenya

(2022-01 - 2023-01)

• Developed, configured, and maintained web applications and database solutions for SME clients, improving digital reach and automated operational reporting.
• Managed cloud servers, domain DNS entries, and security protocols (SSL/TLS), ensuring high service availability and data protection.

Bachelor of Science in Information Sciences - Information Technology - Moi University (2024-01)