HR Call Representative at Inspire Brands (2022-07 – 2024-08)
- Responded to employee inquiries
- Resolved HR-related issues Provided policy and procedure info
- Documented employee interactions Collaborated with HR team Maintained confidentiality
- Managed high-volume calls
- Utilized HR software systems Escalated complex issues
- Provided excellent customer service Met or exceeded service metrics
Loan Trade Specialist at Artech L.L.C (2024-11 – 2025-01)
- Analyzed loan trades and portfolios
- Identified and mitigated risk
- Negotiated trade terms
- Utilized Agora, IQ Loan, and ClearPar to manage loan trades Managed trade documentation
- Ensured compliance with regulations
- Provided market insights and recommendations
Teacher Assistant at University of North Carolina at Pembroke (2018-08 – 2020-08)
- Supported teachers with lesson plans and classroom activities Assisted students with assignments and projects
- Maintained classroom organization and managed materials
- Helped with student assessments and record-keeping
- Communicated effectively with teachers and advisors Via email, zoom, or phone call.
- Conducted meetings and organized projects led by university students, promoting leadership and teamwork skills
Orientation Leader at University of North Carolina at Pembroke (2018-08 – 2020-08)
- Led small groups of new students through orientation programs Provided info on academic policies and campus resources Facilitated icebreaker activities and discussions
- Assisted with event planning and logistics
- Served as a university role model and representative Developed strong communication and interpersonal skills
Server at Field of Greens (2015-06 – 2018-06)
- Greeted and served guests in a fast-paced environment
- Managed tables, took orders, and handled payments, ensuring accurate handling of income and cash handling procedures
- Provided excellent customer service and resolved issues in a professional manner
- Maintained knowledge of menu items and made recommendations to increase sales and enhance customer experience
- Worked effectively as part of a team to ensure seamless service and supported shift leader roles, including:
- Assisting with opening and closing procedures
- Coordinating with other staff members to ensure efficient service Providing guidance and support to new staff members
- Stepping in to lead shifts and manage staff as needed
