Dionne Dias

Dynamic, clinically trained Healthcare IT professional and Administrator with over 15 years of combined experience bridging the gap between clinical operations and technology. Proven expertise in EMR/EHR system engineering, staff training and onboarding, workflow optimization, and regulatory compliance. Adept at liaising between technical teams and clinical stakeholders to implement data-driven solutions that enhance operational efficiency and patient care quality.

Community Resource Specialist - Beyond the Horizon Community Healthcare Resource - Baltimore, MD (current-2018-07) - Scrutinized healthcare systems and data workflows to identify operational bottlenecks and devise customized digital/procedural solutions.

• Managed project budgets and served as the primary liaison between technical developers, management, and community stakeholders to ensure successful program implementation.
• Utilized data management skills to track community health outcomes and deliver targeted presentations to leadership.

Registered Nurse

Manager - Bridgepoint Hospital - Washington, DC (2022-10 - 2023-08) - Served as the Super User/Trainer, onboarding and training new nursing staff on clinical software, documentation standards, and computer programs.

• Guided and mentored a dedicated clinical team, spearheading quality improvement measures and ensuring strict adherence to healthcare informatics policies.
• Facilitated interdepartmental meetings to align nursing workflows with organizational IT and administrative updates.

Registered

Nurse (RN) - US Department of Veterans Affairs - Baltimore, MD (2020-12 - 2022-07) - Utilized advanced EMR systems to manage patient records, perform thorough assessments, and ensure absolute documentation accuracy.

• Collaborated with an interdisciplinary team of clinicians and IT stakeholders to advocate for improved care outcomes through system utilization.

Clinical Research Nurse

Coordinator - Howard University - Washington, DC (2020-08 - 2020-12) - Managed clinical research studies and data collection, ensuring strict adherence to strict regulatory protocols, compliance standards, and data integrity.

• Conducted clinical trials management, organizing complex health records and scientific data for compliance reporting.

Assisted Living

Director - A New Horizon LLC - Baltimore, MD (2010-06 - 2020-12) - Successfully engineered and implemented an Electronic Health Record (EHR) system, migrating the facility from hard-copy medical records to a digital environment.

• Optimized facility workflow and enhanced documentation accuracy, accessibility, and regulatory compliance.
• Managed administrative staff, facility budgets, and developed comprehensive standard operating procedures (SOPs) Law Enforcement Official: Residential Advisor II - State of Maryland DJS - Baltimore, MD (2007-02 - 2014-04) - Maintained a secure, compliant environment under strict state regulations and managed facility safety documentation.

Certificate/Diploma - Information Technology Security & Administration - MyComputerCareer (2026-09)

Associate Degree - Nursing, Healthcare Administration - Baltimore City Community College / PB Nursing (2018-02)