Guest Service Representative/ Driver - SEA ISLAND COMPANY - Sea Island, Georgia
(2025-11 - 2026-06)
- Adhered to company standards for guest satisfaction ensuring an enjoyable experience for all visitors.
- Provided exceptional customer service by greeting guests, responding to inquiries, and resolving complaints.
- Greeted and welcomed guests upon arrival at the hotel and answered any questions they had regarding amenities.
- Made reservations for patrons, such as for dinner, spa treatments, and golf tee times and obtained tickets to special events.
- Performed office duties when needed.
- Transported guests and luggage.
- Assisted passengers in and out of the vehicle, and ensured passenger comfort.
- Safely operated vehicles and golf carts in line with traffic laws and operator safety guidelines.
- Maintained thorough knowledge of Sea Island's history, amenities, dining options, and local attractions to assist guests.
- Performed mandated inspections, fill out vehicle condition reports, list defects, and clean the vehicle both inside and out.
Customer Service Associate - CVS PHARMACY - St Simons Island, Georgia
(2025-03 - 2025-12)
- Demonstrated strong communication skills while interacting with customers over the phone, via email, or in person.
- Listened to customers' concerns and handled complaints and returns.
- Monitored customer satisfaction levels.
- Referred customers to superiors when necessary.
- Employed active listening techniques to understand customers' needs and provide appropriate solutions.
Customer Service Associate/ Cashier - FRIENDLY EXPRESS - Saint Simons Island, GA
(2025-01 - 2025-03)
- Smiled and greeted customers in a friendly manner as they entered the store.
- Provided a fast, friendly and enjoyable shopping experience whether they were a gas/fuel, retail sales, or a food service guest.
- Responded to customer requests in a timely and efficient manner.
- Engaged each customer genuinely and thanked them for their business.
- Operated a cash register adhering to all Company policies and standards.
- Maintained proper cash levels and followed all cash handling and shift change processes and procedures to ensure no cash shortages occur.
- Completed customer transactions including gas/fuel, retail sales, and food service items.
- Adhered to federal and state laws, and company policy.
- Ensured the proper execution of assigned foodservice programs and procedures.
- Assured fresh, quality food, hot coffee and beverages are available at all times.
- Followed uniform code, appearance, and dress code policies.
Programs Coordinator - EDDY HOPE FOUNDATION - Bamenda, North West Region - Cameroon
(2022-01 - 2024-11)
- Assisted in developing program strategies, timelines, and budgets.
- Oversaw program activities, ensuring they are executed effectively and efficiently.
- Managed program resources, including personnel, materials, and finances.
- Collaborated with various stakeholders, including staff, volunteers, and community members.
- Tracked program progress, collecting data and evaluating outcomes to ensure effectiveness.
- Prepared reports on program activities, achievements, and challenges.
- Ensured program activities adhere to relevant policies and regulations.
- Facilitated communication between different teams and stakeholders.
- Assisted with fundraising efforts, such as event planning and donor outreach.
Public Relations Officer - EDDISA GROUP INCORPORATED - Yaounde, Cameroon
(2019-06 - 2021-12)
- Developed and implemented PR strategies and campaigns to achieve organisational goals and enhance brand reputation.
- Built and maintained relationships with media outlets, journalists, and influencers to secure positive coverage and manage media inquiries.
- Wrote and distributed press releases, articles, social media content, and other materials to communicate key messages and engage with the public.
- Organised and coordinated events, such as press conferences, product launches, and promotional activities, to generate media interest and public awareness.
- Developed and implemented strategies to address and mitigate negative publicity or reputational crises.
- Monitored media coverage, analysed public opinion, and took proactive measures to protect and enhance the company's reputation.
- Served as a point of contact for media inquiries and provided information to stakeholders, including employees, customers, and investors.
- Worked closely with marketing, sales, and other departments to ensure consistent messaging and alignment of communication efforts.
- Managed the PR budget and ensured cost-effective execution of PR activities.
- Tracked and analysed the effectiveness of PR campaigns and initiatives to identify areas for improvement.
