Divya Shukla

Versatile and tech-savvy operations professional with over 6 years of experience driving efficiency, project execution, and client success. Expert at managing large-scale operations and cross-functional teams to meet rigorous program goals. Proven track record in building trusted stakeholder partnerships and leveraging data analytics to track performance and resource allocation.

Recently relocated to the Pacific Northwest and eager to apply project management expertise to support energy efficiency programs in a dynamic team environment.

Operations Analyst - SquadStack

(2021-07 - 2024-02)

• Managed a supply-side ecosystem of 500+ experts, ensuring 100% on-time delivery for 20+ client outreach campaigns.
• Led comprehensive training and webinars for diverse audiences, translating complex operational requirements into actionable performance goals.
• Collaborated with data teams to build real-time dashboards, enabling the tracking of program goals and rapid response to operational backlogs.
• Maintained a 95% quality SLA and monitored feedback loops to ensure high levels of customer and client satisfaction.

Operations Associate - Paarth Infrabuild Pvt. Ltd.

(2018-01 - 2021-03)

• Assisted in setting up project budgets and ensured strict adherence to regulatory reporting requirements.
• Resolved complex customer queries regarding registrations and possession to improve overall client experience and trust.
• Managed daily sales and collections, creating critical reports to support management in assessing performance and progress.

MBA (PGDM) - Marketing - Jaipuria Institute of Management

Bachelor of Commerce - Jayoti Vidyapeeth Women's University