General Manager at Pasha Lounge (2025-10 – 2026-03)
- Oversaw inventory and ordering of cigars, hookah products, and bar supplies, minimizing waste and controlling costs
- Handled cash management, POS reporting, and end-of-day financial reconciliation
- Resolved customer concerns professionally, maintaining a welcoming atmosphere
- Implemented marketing strategies and promotions to increase foot traffic and customer retention
- Ensured proper preparation and presentation of hookah, maintaining quality and safety standards
- Supervised cleanliness, and lounge presentation, including music, lighting, and seating arrangements
Bartender/Server at Rock and Toss (2025-07 – 2026-01)
- Prepare alcoholic beverages and mocktails for my guest as well as the servers beverages
- Provided friendly, attentive customer service to ensure a positive guest experience
- Handled cash, card transactions, and balanced register at end of shift
- Managed bar inventory, restocked supplies, and monitored product levels to prevent shortages
- Managed multiple priorities efficiently, balancing bar service with assigned tables
Hookah Manager at Lux Hookah Incorporated (2023-04 – 2025-07)
- Ensure that all guests feel welcome and are given responsive, friendly and courteous service at all times
- Ensure that all food, drinks and hookah are consistently prepared and served according to the establishment's recipes, portioning, cooking and serving standards
- Assist other staff members to complete opening, closing and prep lists
- Actively manage other staff members by working hands on in making food, servicing customers and overseeing the coordination of deliveries
- Achieve company objectives in sales, service, quality, appearance of facility and sanitation and cleanliness through training of employees and creating a positive, productive working environment
- Control cash and other receipts by adhering to cash handling and reconciliation procedures in accordance with restaurant policies and procedures
- Fill in where needed to ensure guest service standards and efficient operations
- Continually strive to develop your staff in all areas of managerial and professional development
Server/Bartender-$5/H (plus Tips) at AMF Bowling Alley (2019-08 – 2020-02)
- Provide professional, responsive and friendly beverage & food service to members / guests.
- Demonstrate complete and accurate knowledge of the full menu, wine and drink list, dessert menu, specials and buffet items.
- Be attentive to members' needs, circulate the room as needed and respond quickly. Always be ready to take food and beverage orders with chits and pencils on hand at all time.
- Spot opportunities to offer suggestions for beverages, refill empty glasses and up-sell to increase sales.
- Use good judgment and discretion when serving alcohol.
- Recommend wines to accompany menu items.
- Stock bar with adequate wines, liquor, beer, pop, juices, fruit, glassware, ice swizzle sticks, napkins, straws etc.
- Handle complaints with professionalism and tact. Take action if possible or escalate to the supervisor.
- Maintain a safe and clean bar environment – ensure all glassware and machines are clean, all surfaces are wiped and all equipment is turned off at shift end.
- Ensure all members are accurately charged for their chits; create a summary and end of shift report.
- Perform thorough close out procedures, including; clean and stock the bar area, remove all garbage and recyclables.
- Follow all Health & Safety policies, procedures & standards
Server/Bartender at Longhorn Steakhouse (2018-09 – 2019-07)
- Greet incoming and departing Guests warmly with a genuine smile and eye contact; escort them to assigned dining area; present menus; announce waiter's name.
- Use visual cues to seat Guests in either the bar or dining area, depending on their preference.
- Inform Guest of current promotions and who will be serving them to ensure a smooth handoff to the service staff.
- Answer incoming calls to the restaurant and provide appropriate service
- Manage the flow of Guests into the Dining and Bar areas and provide accurate wait times to incoming Guests if appropriate
- Observant to Guests' needs throughout the dining experience to ensure they receive high-quality service (e.g., noticing a drink refill is needed while seating another Guest and ensuring the drink is refilled prior to getting back to the door).
- Protect establishment and patrons by adhering to sanitation, safety, and alcohol control policies
- Help dining room staff by setting and clearing tables, replenishing water, and serving beverages
- Issue dining charges by verifying orders, calculating taxes, and totaling bills for to-go orders
- Receive payments by validating credit charges, approving checks, accepting currency, and calculating and issuing change for ToGo orders
- Reconcile cash drawer by proving cash transactions; listing checks and credit card charges for to-go orders
- Contribute to team effort by accomplishing related results as needed
Sales Associate at UGG/Decker Brands (2016-10 – 2017-09)
- Greet all customers promptly and courteously as they enter the store.
- Direct customers throughout the store or to the specific area the customer requests. Find out the specific needs of each person that enters the store.
- Give accurate and current information about the product for all inquiries; if the correct information is not at hand, do everything possible to provide an answer before the customer leaves the store.
- Understand and effectively communicate the return policy.
- Maintain a positive and cheerful attitude and cooperate with teamwork.
- Merchandising and Maintenance
- Check stock daily to ensure that all products are adequately stocked and available for customers.
- All merchandise must be neat sized should from smallest to largest as outlined in the Visual Standards Binder.
- Featured merchandise should be prominently displayed in each section.
- Maintain store image by adhering to the dress code as outlined in the Policy & Procedures Binder.
- Maintain a clean and well-organized back-stock area.
- Vacuum, sweep floors and empty all trash each day if required.
- Clean employee break area each day.
- Report to work on time or notify in advance if absent or late.
- Operate the cash register; it should be each employee's goal to use the register without error and to be consistently accurate in money handling.
- Practice security measures that help prevent theft; understand the procedures for handling shoplifters.
- Practice safety consciousness at all times
Event Assistant at Sky Zone (2015-05 – 2016-12)
- Book Sky Zone events (birthday parties, church groups, team building events, etc...)
- Ensure that complete and accurate information is being given to guests.
- Ensure that all Event Hosts are performing their jobs correctly.
- Greet and check in event participants.
- Present a professional appearance at all times.
- Uphold the highest standards of customer service and friendliness.
- Act as cashier when needed.
- Set up and clean-up of party rooms when needed.
- Assist Event Hosts when needed.
- Complete confirmation calls.
- Answer phone inquiries about events.
- Assist with management of inventory of event supplies.
- Filing duties and paperwork reporting.
- Greet our guests ENTHUSIASTICALLY
- Provide complete information to questions
- Explain the Sky Zone court and patron policies
- Handle and enforce waiver policies
- Complete sales transactions: cash handling
- Handle concessions inventory
- Enter ALL data in computer system
- Stock front desk supplies
- Clean bathrooms and other custodial duties as requested
- Other duties as assigned
