Dmitry Kamendrovskiy

IT Support Specialist with over 9 years of experience in technical troubleshooting, systems administration, and hardware repair. Proven track record of maintaining a 95% First-Call Resolution (FCR) rate in high-volume help desk environments. Expert in managing Active Directory (AD), Microsoft Azure, and M365 ecosystems. Strong communicator focused on reducing downtime and enhancing user productivity through technical documentation and proactive training.

Desktop Support at Affari Group (2025-02 – Present)

• Resolve 30+ daily technical incidents via multi-channel help desk (phone, email, chat), consistently maintaining a 95% first-call resolution (FCR) rate.
• Administer 100+ Active Directory (AD) and Microsoft Azure user accounts, ensuring secure access through Group Policies (GPO), permission management, and MFA protocols.
• Orchestrate the configuration and maintenance of 100+ workstations, including high-performance desktops, laptops, and enterprise printing solutions.
• Authored 200+ pages of technical documentation and SOPs, increasing team support efficiency and reducing troubleshooting time for common issues.
• Facilitate monthly training sessions for new hires on software imaging and security protocols, reducing repeat support requests by 15%.
• Maintain rigorous ticket hygiene by documenting all technical actions and resolutions within the enterprise ticketing system to ensure SLA compliance.

Computer Repair Technician / IT Support at UZ Wireless (2017-07 – 2025-01)

• Deployed and optimized network hardware (routers, switches, access points) across 30+ small business environments, improving network uptime by 10% through configuration tuning.
• Implemented robust security protocols (firewalls, antivirus deployment, patch management) across 400+ endpoints, reducing security incidents by 30%.
• Diagnosed and repaired complex hardware and software failures for desktops, laptops, and peripheral devices, restoring full functionality for 500+ unique clients.
• Performed full-cycle system upgrades (OS migrations, hardware scaling) and conducted preventative maintenance to proactively prevent hardware failures.