Operations Manager at Pipers Express Inc. (2024-01 – 2026-01)
- Built and scaled DOT driver team from 19 to 62 (+70% YoY); increased branded fleet from 10 to 32 trucks (+69% YoY) across 26' box trucks.
- Partnered continuously with JJ Keller (DOT), Amazon Senior Managers, background check provider, driver trainers, and local maintenance companies.
- Owned onboarding, scheduling, safety protocols, and ensured completion of all required daily/annual DOT and regulatory paperwork.
Program Manager (Corporate – Amazon Flex) at Amazon (2022-01 – 2024-01)
- Owned a territory of 32 locations across the Midwest (IL, IN, MI, MO, WI); partnered daily with site leaders to drive KPIs and implement short- and long-term solutions.
- Owned Flex operations for all network-selected Food Banks in the US/Canada.
- Implemented inaugural Flex delivery for AMXL sites across all US locations (first site tested in Chicago).
Area Manager (Amazon Logistics) at Amazon (2016-01 – 2022-01)
- Drove a culture of safety and upheld quality and shift performance standards; manage direct reports of 161 associates.
- Led on-road process improvements and deployment across 8 independent companies, scaling sprinter-van operations region-wide.
- Collaborated with management-level colleagues to standardize shift practices.
Executive Assistant Store Manager (ASM) at Walgreens Co. (2006-01 – 2016-01)
- Managed store operations while delivering exceptional customer service; oversaw inventory of $11M and collaborated with executive teams in photo, cosmetics, pharmacy, IT, and distribution center leadership.
- Selected as Project Manager to implement a front-end planogram for Silver Cross Hospital; partnered weekly with the pharmacy manager to support profitability, distribution, and employee production.
- Built leader capability by selecting district managers; led weekly conference calls to execute corporate planning and strengthen interpersonal skills across leaders.
Merchandising Management Internship at The Walt Disney Company (2004-01 – 2004-12)
- Supported logistics and operational execution through coordination with distribution, management teams, and cast members.
- Developed a physical operational inventory system through logistics planning within Magic Kingdom.
