Dominick Sclafani
Inventory Manager — Technology Operations & Support
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About
Computer Specialist targeting Identity & Access Management at enterprise scale. Two years orchestrating the full identity lifecycle across a 12-location network — provisioning access on day one, enforcing least privilege daily, terminating every credential on departure.
Microsoft
Intune fleet administration, Zendesk queue ownership, audit-grade documentation. 10,000+ tracked assets at 100% data integrity in a regulated industry, zero findings. Earned advancement through technical proficiency, relentless ownership, and a work ethic that treats every ticket like it matters. B.S.
Information
Systems (2025). I absorb new platforms at speed and make them mine.
Experience
Inventory Manager — Technology Operations & Support - The Flowery - Staten Island, NY
(2024)
- Orchestrate the identity lifecycle across 12 locations: provisioning to deprovisioning, onboarding to offboarding. New hires productive day one; departed access terminated same day.
- Administer the full device fleet through Microsoft Intune — enrollment, configuration, app deployment across Windows, iOS, and Android.
- Own the Tier I Zendesk queue for 12 locations. Triage, resolve, escalate — nothing dies in the queue.
- Sole administrator, Dutchie POS/ERP and METRC compliance systems network-wide. 10,000+ RFID-tracked assets at 100% data integrity.
- Trusted with privileged corporate and financial information — POS revenue, ERP records, compliance data.
- Author SOPs and self-help guides that eliminate repeat tickets. Train staff on adoption.
- Earned advancement through technical skill, dedication, and work ethic — recognized for ownership and team-driven delivery.
- White-glove support for executives and non-technical users. Diagnose connectivity and hardware faults on the spot.
Systems Overseer - Thrifty & Central Pest Control - Brooklyn & Staten Island, NY
(2016)
- Oversee all reporting systems for the family businesses (est. 1972) since age 15.
- Systems generate NYS D.E.C. annual pesticide use reports — every application logged with EPA registration number, quantity, date, and 5-digit zip code to the state’s 3-year retention standard.
Junior Technician - Dr. Brendan Mac Repair - New York, NY
(2018 - 2020)
- Diagnosed and repaired Apple hardware and peripherals. Documented every procedure. Customer-facing technical support.
Front End Associate - ShopRite Supermarket - Staten Island, NY
(2020 - 2024)
- High-volume customer service and POS operation.
Education
B.S. - Information Systems - College of Staten Island (CUNY), NY (2025-08)
