Dominique Barney
COMMERCIAL HVACR TECHNICIAN
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About
HVACR technician with an HVACR Technology diploma and 5+ years of hands-on experience across logistics, operations, and customer-facing roles. Proficient in mechanical and electrical troubleshooting, refrigerant handling and charging, preventive maintenance, and basic low-voltage control wiring; strong mechanical aptitude, reliable field independence, and clear customer communication. Seeking a commercial HVACR service role with opportunities to develop expertise in building automation systems (BAS) and controls.
Experience
Customer Support/ Protection Specialist - Asurion - Houston, TX
(2022-06)
- Troubleshot complex device and service issues and guided customers through clear, step-by-step solutions
- Maintained calm, professional communication to build rapport and de-escalate situations in a fast-paced call center
- Diagnosed problems efficiently to reduce repeat contacts and improve first-call resolution
- Consistently met performance KPIs while handling high call volumes and accurately documenting cases in CRM
Amazon Delivery Driver - Pick N' Roll (DSP) - Houston, TX
(2021-08 - 2022-06)
- Independently managed daily delivery routes, meeting tight schedules and adapting to changing conditions
- Used GPS and route-planning to optimize deliveries and maintain on-time performance
- Maintained vehicle safety standards and adhered to company and DOT regulations
- Handled physically demanding workloads in varying weather while delivering consistent customer service
Store Manager - 7-Eleven - Houston, TX
(2021-01 - 2021-08)
- Managed daily store operations, including staff scheduling, inventory control, and cash handling
- Supervised, trained, and coached employees to meet performance and customer service standards
- Resolved customer concerns promptly to protect store reputation and customer loyalty
- Maintained compliance with safety procedures and company policies in a fast-paced environment
Material Handler/ Forklift Operator - Coca-Cola United - Chattanooga, TN
(2019-04 - 2020-04)
- Operated forklifts and material handling equipment safely and efficiently, following warehouse safety protocols
- Loaded, unloaded, and transported products accurately in a fast-paced distribution environment
- Maintained organization and accuracy in inventory handling through careful recordkeeping and attention to detail
- Worked around machinery and mechanical systems with strong attention to safety and damage prevention
Education
HVAC-R Technology Diploma - HVAC-R Technology - Universal Technical Institute (UTI) (2025-08 - 2026-05)
High School Diploma - Central High School (2007-08 - 2011-05)