Dominique Barney

HVACR technician with an HVACR Technology diploma and 5+ years of hands-on experience across logistics, operations, and customer-facing roles. Proficient in mechanical and electrical troubleshooting, refrigerant handling and charging, preventive maintenance, and basic low-voltage control wiring; strong mechanical aptitude, reliable field independence, and clear customer communication. Seeking a commercial HVACR service role with opportunities to develop expertise in building automation systems (BAS) and controls.

Customer Support/ Protection Specialist - Asurion - Houston, TX

(2022-06)

• Troubleshot complex device and service issues and guided customers through clear, step-by-step solutions
• Maintained calm, professional communication to build rapport and de-escalate situations in a fast-paced call center
• Diagnosed problems efficiently to reduce repeat contacts and improve first-call resolution
• Consistently met performance KPIs while handling high call volumes and accurately documenting cases in CRM

Amazon Delivery Driver - Pick N' Roll (DSP) - Houston, TX

(2021-08 - 2022-06)

• Independently managed daily delivery routes, meeting tight schedules and adapting to changing conditions
• Used GPS and route-planning to optimize deliveries and maintain on-time performance
• Maintained vehicle safety standards and adhered to company and DOT regulations
• Handled physically demanding workloads in varying weather while delivering consistent customer service

Store Manager - 7-Eleven - Houston, TX

(2021-01 - 2021-08)

• Managed daily store operations, including staff scheduling, inventory control, and cash handling
• Supervised, trained, and coached employees to meet performance and customer service standards
• Resolved customer concerns promptly to protect store reputation and customer loyalty
• Maintained compliance with safety procedures and company policies in a fast-paced environment

Material Handler/ Forklift Operator - Coca-Cola United - Chattanooga, TN

(2019-04 - 2020-04)

• Operated forklifts and material handling equipment safely and efficiently, following warehouse safety protocols
• Loaded, unloaded, and transported products accurately in a fast-paced distribution environment
• Maintained organization and accuracy in inventory handling through careful recordkeeping and attention to detail
• Worked around machinery and mechanical systems with strong attention to safety and damage prevention

HVAC-R Technology Diploma - HVAC-R Technology - Universal Technical Institute (UTI) (2025-08 - 2026-05)

High School Diploma - Central High School (2007-08 - 2011-05)