Customer Support Representative - Computer Task Group, Inc. @ IBM - Amherst, NY
(2020-09)
Use of extensive customer service knowledge to provide support for business to business equipment issues
- Answer a wide array of questions and provide support to end users on computer related issues
- Ability to understand customer issues and troubleshoot resolutions using established tools, resources, and procedures
- Maintain composure and patience in the face of sometimes difficult situations
- Operate independently while managing time effectively, maintaining established policies and procedures without close supervision
- Excellent active listening skills
- Ability to communicate clearly and effectively with external and internal customers
Debt Negotiator - Strategic Financial Solutions - Williamsville, NY
(2019-04 - 2020-03)
- Assess each client account and determine which debt needs to be settled or negotiated and work on that
- Contact creditor on client's behalf for a potential settlement on that client's particular credit card account, loan, or store card account
- Answer inbound calls in a timely fashion when requested. Verify client's first and last name, social security number, address and date of birth
- Provide hardship to creditors as requested so that we are able to negotiate a good percentage for the client
- Take proficient notes while on the call with creditors while also toggling between different software systems and main login system for the client
- Document each call in detail, upload appropriate documents such as settlement letters and client authorizations, etc
- Communicate daily via phone or email to clients, creditors and law firms in relation to authorization of a settlement for a debt, settlement letter and appropriate and correlating settlement agreements
- Communicate with clients about their program when requested including but not limited to: how much money they have available in their accounts, what accounts we plan to settle for them, an estimate for when their debt resolution program will be complete and any other requests such as necessary documentation needed to settle accounts.
Data Entry Specialist - Randstad @ Citigroup - Getzville, NY
(2017-10 - 2019-02)
- Comply with all company policies and procedures
- Demonstrate clear attention to detail with minimal errors
- Initiate new procedures for increased efficiency
- Enter data to include all new information and changes to old information
- Protected confidential information with strict adherence to internal policies and data security regulations.
- Input alphabetic and numeric data into information portal
- Met deadlines consistently by typing 70 wpm and excelling at 10-key data entry with 2200 keystrokes per hour.
- Tested customer and account system changes by inputting new data.
- Located necessary data by extracting from physical and digital sources.
- Prepared records for document imaging and retrieval in company database.
- Collected data for entry from multiple sources.
- Maintained database with current and accurate information by carefully reviewing and adjusting completed work.
Machine Operator - Adecco Employment Services @ Vishay International - Niagara Falls, NY
(2017-08 - 2017-10)
- Started machines and monitored operations carefully, keeping production time to an absolute minimum
- Assisted with quality control of finished products, identifying machine malfunctions through the type of damage and replacing parts as necessary
- Perform routine maintenance and clean machines nightly to ensure smooth operations
- Monitored machine performance (speed, feed rate & temperature) throughout production cycle
- Ensure quality of each and every product, discarding damaged or warped pieces
Note Broker - Charter Financial - Houston, Texas
(2016-02 - 2017-06)
- Gather information such as original mortgage agreement, note balance, LTV and credit score
- Contact note holder and retrieve information to ease the process of closing
- Send information to company to prepare for underwriting process
- Increased customer base with successful business planning and prospecting abilities.
- Communicated with clients to provide status updates on transactions and transfers.
- Maintained thorough knowledge of potential investment opportunities and market conditions, providing updated and knowledgeable client guidance.
- Documented transactions to maintain accurate and updated records.
Verifications Specialist - First Center LLC - Buffalo, NY
(2014-11 - 2016-12)
- Verify and correctly identify customer's information matches application while appropriately identifying documents are sufficient for required verification
- Multi-task taking notes on applications while making and taking large volume of inbound and outbound calls to customers
- Toggle through documents and complete an application so that a customer receives their loan in a timely fashion while providing the ultimate customer service experience.
Assistant Soccer Coach - Soccer for Success - Buffalo, NY
(2014-08 - 2014-12)
Work with children ages 5 to 7 with afterschool soccer program to upgrade soccer skills
- Incorporate healthy eating habits between/during games etc
- Actively participate in creating new games/cleaning up afterwards while also developing healthy rapport with students and helping them make the experience both fun and educational.
Shipping Coordinator - Uncle Sam's Army Navy - Buffalo, NY
(2013-08 - 2014-07)
- Help sort, fold, stock and manage inventory for warehouse
- Customer service and support for customers in the United States and abroad (domestic and international)
- Inbound and Outbound calls with customers regarding the shipping of their orders
- Package, process (process and purchase shipment) and ship merchandise in a timely fashion.
Mortgage Processor - HSBC Mortgage Corporation USA - Depew, NY
(2011-11 - 2012-06)
- Process mortgages and notes within a timely fashion according to the company and county deadlines
- Multi-task with different system/applications while also contacting the County for additional information before foreclosure
- Create allonges and endorse notes when necessary before transfer of loans.
- Evaluated clients' backgrounds with information collected from credit bureaus, employers, and personal references.
- Smoothed loan closings by collecting necessary paperwork and clearances.
Advanced Sales Representative - Vector Marketing - Cheektowaga, New York
(2011-04 - 2011-11)
- Provide exceptional customer service
- Educate customers on company history and promote product line
- Assist customers with payment options and product information.
- Answered customer questions regarding product availability, pricing, promotional offers, and store policies.
- Increased sales through customer needs assessment, catered product recommendations, and upselling techniques.
- Expanded into new markets by launching new product lines and improving customer acquisition strategies.
Sales Associate - Wet Seal - Cheektowaga, New York
(2009-08 - 2011-09)
- Greet customers in the store
- Adapted to changing priorities and unexpected situations.
- Met or exceeded individual sales goals and key performance indicators (KPIs).
- Located items for customers by checking sister stores and online options.
- Helped customers navigate store, complete sales and process returns.
- Resolved customer concerns using strong communication and conflict management skills.
- Explained promotions and special offers to customers.
- Maintained a calm demeanor and managed issues professionally and according to company standards.
- Demonstrated selling experience in a fast paced, service oriented retail setting.
- Rotated stock through clearance markdowns and special sales promotions.
- Increased per-customer revenue by suggesting additional [Product or Service] purchases.
- Worked independently but within a team environment.
- Accomplished multiple tasks in a fast-paced environment.
- Boosted sales by building attractive displays and merchandising products.
- Processed credit card payments and accurately handled cash.
- Lifted, pushed, and pulled up to 25 pounds regularly.
- Handled stressful situations professionally and multitasked with ease.
