Transportation Security Officer
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Recently discharged from the military and looking for a career in a laboratory setting. Moving to Reston VA.
10/2022 - Present
Series: 1802 Compliance Inspection And Support
Pay Plan: SV - Transportation Security Administration Employees Other Than Executives
Duties, Accomplishments and Related Skills:
•Acts in a professional and courteous manner at all times and recognizes needs of individuals who may require special screening and assistance.
•Assists and/or ensures in monitoring the flow of passengers, baggage (carry-on and checked), and cargo through the screening checkpoint to facilitate the orderly and efficient processing of passengers, baggage, and cargo.
•Conducts screening at any airport, or other transportation terminal, as assigned, that provides commercial service to the public.
•Continually monitors individuals’ behaviors as they enter and pass through security checkpoints and alerts superiors and/or law enforcement officers when suspicious behaviors are observed.
•Ensures the occupational health and safety guidelines are followed in a timely manner.
•Immediately responds to breaches of security and emergency situations.
•Maintains security while providing good customer service (is polite, maintains composure, etc.).
•Makes suggestions to improve screening processes and procedures.
•Operates various equipment such as walk-through and hand-held metal detectors,
Detection System and Explosive Trace Detection system, and/or X-ray.
•Attends and participates, as appropriate, in information briefings concerning security-sensitive or classified information.
•Receives classroom and on-the-job instruction in Standard Operating Procedures and various facets of the work.
•Relays professional but firm commands to individuals to control situations, including those that may become heated.
•Takes appropriate steps to secure prohibited items and prevent entry to secure areas and aircraft.
•Conducts screening of passengers, baggage, and/or cargo, as required.
•Implements security screening procedures that are central to Transportation Security
Administration objectives and which protect the traveling public by preventing any deadly or dangerous objects from being transported onto aircraft.
•Maintains communication with management regarding any issues that might reveal a weakness or vulnerable area of security screening that is discovered during the course of operations.
•Discerns between relevant visual cues or information and irrelevant or distracting information when carrying out security responsibilities
•Notices details and pays attention to instructions, demonstrations, and other activities while learning or carrying out screening responsibilities
•Takes in and recalls incoming visual sensory information and uses it to make judgments and/or comparisons while carrying out screening responsibilities
•Is thorough and accurate when performing work
•Double checks the accuracy of information to assure high quality and precise work products
•Keeps workspace organized to prepare for screening interactions
•Analyzes situations from the passenger's or stakeholders perspective to determine the optimal response
•Identifies areas for improvement based on input from passengers and/or stakeholders
•Works with stakeholders to build relationships that foster mutually beneficial outcomes while supporting the TSA mission and goals (e.g., air carrier operations management,
contractors)
•Exercises patience and self-control when faced with difficult passenger or stakeholder situations
•Listens and responds objectively and promptly to issues and complaints from passengers and stakeholders while ensuring proper adherence to security procedures
•Follows up with stakeholders to ensure commitments and expectations are met
•Adapts quickly to new or changing situations
•Maintains a positive attitude with issues that arise from policy or schedule changes
•Changes one’s own behavior to adjust to other people
•Is receptive to new information, ideas, or strategies to achieve goals
The University of Tampa Tampa, FL United States
Bachelor's degree 5 / 2017
GPA: 3.1 of a maximum 4.0
Major: Biology with a Concentration in Molecular Biology
