Dominique Sanders

Customer service and administrative professional with 4+ years of experience in call center operations, client support, and office administration. Skilled in handling high call volumes, data entry, CRM systems (Five9), and maintaining accurate records. Known for professionalism, strong communication, and efficiency in fast-paced environments.

Call Center Representative/Customer Service Supervisor at Fowler Laundry Solutions / Atrium Staffing (2026-11 – 2026-11)

Handled 50+ inbound and outbound calls daily while assisting customers with service requests for broken machinery, processing refunds, and providing efficient customer support in a fast-paced call center environment.

Customer Service Representative (Remote, Temporary) at PPL First / Atrium Staffing (2025-04 – 2025-05)

• Managed a high volume of 60+ inbound/outbound calls daily assisting customers with service enrollment and database migration
• Entered, verified, and updated client records to ensure accuracy and system integrity
• Resolved customer issues while maintaining service quality and satisfaction
• Supported smooth transition of data and services in a remote environment

Administrative Assistant (Part-Time) at G.A.M. (2019-06 – 2024-08)

• Maintained filing systems, organized documents, and tracked inventory records
• Assisted with shipping coordination and general office logistics
• Provided front-desk and administrative support to staff and clients
• Performed data entry and ensured accurate record keeping

Disability Application Specialist (Full-Time) at Premier Disability Services / IB Brands (2021-08 – 2021-12)

• Handled 80+ daily client calls using Five9 CRM system
• Verified insurance information and processed application updates
• Drafted client correspondence and maintained confidential records
• Assisted with virtual training and communication via Google Meet
• Ensured compliance with company procedures and data security standards

High School Diploma – Newark Vocational High

Associate Degree in Culinary Arts – Star Career Academy