Operations Manager - Liberty Transport - Norfolk, VA
(2020-06 - 2025-04)
- Direct workforce operations for wage and salaried personnel, including recruitment and performance management to optimize resource planning and team productivity.
- Oversee end-to-end delivery operations and logistics workflows, ensuring high-quality execution of value-added services and strategic storage management.
- Drive a continuous process improvement culture utilizing Lean Six Sigma and Kaizen to minimize defects and enhance operational efficiency.
- Manage and scale corporate accounts through proactive stakeholder engagement, securing new business opportunities and expanding value-added service offerings.
- Ensure data integrity across financial operations, managing accurate customer billing, invoicing, payroll, and expense tracking systems.
- Analyze operational KPIs and utilization metrics to drive data-backed decisions and improve overall project delivery outcomes.
Warehouse Supervisor - APL Logistics - Chester, VA
(2017-06 - 2020-04)
- Applied Lean Management tools to boost operational efficiency and profitability while significantly increasing customer satisfaction and service quality.
- Led comprehensive project management lifecycles, overseeing budget, risk mitigation, and stakeholder communication for multi-workstream logistics programs.
- Delivered $4k monthly savings and reduced picking errors by 40% through Lean Six Sigma projects and zone-based process improvement initiatives.
- Executed capacity planning by forecasting weekly workloads to optimize the allocation of labor and equipment resources.
- Collaborated with leadership to implement standardized SOPs and operational protocols, ensuring successful completion of regulatory audits and certifications.
- Managed change management initiatives to integrate new operational protocols with minimal disruption to daily warehouse activities.
Interim Warehouse Manager (Contract) - The City of Newport News - Newport News, VA
(2016-08 - 2017-06)
- Directed logistics program management including budgeting, resource allocation, and risk mitigation to ensure on-time and on-budget project delivery.
- Utilized the city's ERP system to fulfill requisitions, purchase orders, and warehouse transactions.
- Partnered with cross-functional leadership to identify process bottlenecks and implement effective corrective actions for operational efficiency.
- Achieved over $500k in cost savings by spearheading large-scale process improvement initiatives and logistics optimizations.
- Utilized data analysis to monitor warehouse transactions and identify opportunities for waste reduction and cost-saving measures.
Warehouse and Operations Consultant (Contract) - Green Forest Cabinetry - Chesapeake, VA
(2016-04 - 2016-07)
- Led a warehouse retrofit project delivering $400K in savings through effective change management and rigorous project management oversight.
- Implemented a 5S program to reduce delays and bottlenecks in pick/pack and replenishment.
- Conducted weekly Gemba Walks to identify inefficiencies, presenting data-backed insights to stakeholders to drive continuous improvement.
- Forecasted personnel requirements based on daily warehouse needs.
Assembly Line Leader - POP Displays - Yonkers, NY
(2012-09 - 2016-03)
- Directed kaizen events that increased capacity efficiency from 60% to 85%, resulting in $100K savings through optimized work-cell design.
- Managed capacity analysis and material planning using SAP MM to ensure consistent output and distribution for assigned assembly lines.
On-Site Manager (Contract) - California Cartage Company - Suffolk, VA
(2011-02 - 2012-08)
