Market Sales Trainer at Mosaic / Acosta (2022-01 – Present)
The scope of my position is to educate the entire retail staff and guests on the functions and benefits of Google / Android systems. Primarily focused on the ecosystems, to include Smart-Home and Android cellular devices, with an extended reach to Android TVs and Chromebook computing. Taught the directive needed to become comfortable and aware of the OS and the use to the retail guests.
Responsibilities extended to display and planogram management, company surveys, and client one-on-one questionnaires.
- Selected by Management to represent Android / Google at CES 2023/2024
- Achieved quarterly visit quotas of 400 location visitations, driving substantial improvements in client relationships and sales performance
- Facilitated store meetings and training sessions with Corporate leadership, fostering teamwork and ensuring alignment on sales strategies and product launches
- Recognized as a Top 5 Android ALL STAR, showcasing dedication and commitment to excellence in market training and brand representation
Owner/Principal at The Wire, LLC. (2015-01 – 2022-12)
- Designed and installed advanced home theater systems, boosting client engagement
- Provided technical support for Smart Homes, ensuring seamless connectivity
- Led sales and proposal strategies, achieving Top Pro recognition for 6 years
- Transitioned business ownership to pursue a managerial career, leveraging extensive experience
- Developed comprehensive training programs for staff, improving service delivery and contributing to a 300+ five-star client review rating
District Sales Manager at Market Source, Inc (2014-01 – 2015-12)
- Visited 17 locations weekly to boost sales team success and improve financial outcomes
- Collaborated with Target management to enhance sales results and market presence
- Provided strategic feedback on competitive activities to identify growth opportunities
- Enhanced team capabilities through guidance and support in learning programs
- Led a district sales team to elevate ranking from #155 to #3 nationally, driving significant increases in sales performance and team morale
- Analyzed P&L data weekly to identify trends, enabling targeted strategies that enhanced financial performance across multiple locations
- Coordinated with the Design and Deployment Team to develop training content, ensuring alignment with adult learning principles and quality standards
- Provided ongoing guidance and support to field consultants, fostering effective communication and successful execution of learning programs
- Ranked 3rd in a national sales contest, in partnership with Best Buy. Adding revenue to the 5-day sales contest of $ 148,000.00
Training Specialist at Market Source, Inc (2011-01 – 2014-12)
Prepared and supplied coaching, daily training, and education to major big-box retailers and OEM managers in the territory. The primary sales focus was to support AMD (Advanced Micro Devices) components and products. Partnered with other OEMs to increase diversity within the program.
Supported and participated in learning venues, including classroom teaching, discussion forums, and web conferences, to further train sales personnel. Led sales goals to consistently surpass sales quotas for the territory.
- Prepared and presented large-scale events to events that attracted 300+ participants
- Increased the ROI to $225M in sales revenues for AMD and exceeded all quarter to overall annual targets
- Provided product and sales training to 5,000+ associates, general store managers, and district/regional managers
- Partnered with OEMs to diversify training content, fostering stronger relationships and broadening program reach across major retailers
- Trained retail staff on product knowledge, enhancing customer engagement and satisfaction
- Promoted Sound ID in corporate events, boosting market presence and product awareness
- Focused sales on AT&T and Best Buy, expanding product reach, and increasing sales volume
- Led sales initiatives across Florida and eastern Canada, driving market penetration and achieving notable sales recognition in national markets
- Maintained comprehensive sales reports to track performance, ensuring informed decision-making and strategic adjustments in sales tactics
Territory Sales Manager at Market Source, Inc (2010-01 – 2011-12)
- Trained retail staff on product knowledge, enhancing customer engagement and satisfaction
- Promoted Sound ID in corporate events, boosting market presence and product awareness
- Focused sales on AT&T and Best Buy, expanding product reach, and increasing sales volume
- Led sales initiatives across Florida and eastern Canada, driving market penetration and achieving notable sales recognition in national markets
- Maintained comprehensive sales reports to track performance, ensuring informed decision-making and strategic adjustments in sales tactics
Manager Multiple locations at Able Body Labor (2008-02 – 2010-10)
- Managed Fort Lauderdale and 3 locations, boosting sales by 135% over two years
- Trained managers and staff, enhancing operational efficiency and client satisfaction
- Assigning the workforce based on skills, improving productivity, and client retention
- Controlled KPIs and P&L, achieving 93% of financial targets consistently
- Staffed over 275 workers daily, maintaining strong client relationships
- Analyzed operational workflows to identify inefficiencies, resulting in optimized processes and noticeable gains in service delivery
- Cultivated a positive work environment, encouraging staff development and enhancing overall morale among team members
Program Manager at Market Source, Inc (2005-01 – 2007-12)
- Provided leadership to the Florida sales territory
- Managed 40+ staff, achieving 123% YTD sales goals
- Collaborated with Cingular Wireless to enhance customer satisfaction and save the program contract
- Presented sales projections and market forecasts to clients
- Oversaw staffing, coaching, and daily evaluations across 25 locations
- Implemented P&L control measures that resulted in substantial improvements in revenue growth and operational efficiency across multiple retail locations
- Fostered collaboration with Cingular Wireless to enhance customer experience, focusing on education and confidence in product usage
