Donald Macauley

I am a highly experienced Technical & logistically astute team player, with 14+ years including Hands-On experience leading business service oriented technology strategies and driving project successes. Highly dependable and detail-oriented professional pivoting into healthcare logistics as a Certified Medical Courier. Fully compliant with HIPAA and OSHA Bloodborne Pathogens (BBP) regulations.

Holds an impeccable 7-year driving record with zero points or violations, demonstrating an absolute commitment to road safety, strict protocol adherence, and risk management. Eager to provide secure, time-sensitive transport for regional healthcare networks. I meticulously choose as my new field, Medical Courier as an entry point to the Healthcare logistics industry; as this is the next prolific sector of AI-Health logistics utilizing Cybersecurity to scale the Manufacturer to Medical provider to l-End Consumer Healthcare Industry.

I have a registered company Mac Logistical & Technologies, INC, in Georgia, with a Control Number and EIN and will be driving my own vehicle a 2015 Honda Pilot LX SUV/ I Am Open to contracts as of August 1st, 2026, eager and ready for assignments.

Medical Courier - 1099 Independent Contractor - Mac Logistics & Technologies LLC

(2026-08)

• Managed time-sensitive tasks and consistently met strict operational deadlines with a 100% punctuality rate.
• Adhered strictly to complex corporate policies, safety protocols, and regulatory guidelines, ensuring zero compliance infractions.
• Maintained a high degree of confidentiality and discretion when handling sensitive organizational data and client materials.
• Utilized digital tracking systems, navigation tools, and communication logs to coordinate daily schedules and tasks efficiently.
• Delivered high-quality customer service during regular face-to-face interactions with internal and external stakeholders.

Technical Infrastructure Security Analyst (TaaS) - Cognizant Technology Solutions - Atlanta, GA

(2020-11 - 2025-10)

• Experience using Splunk SIEM to identify, track, and triage anomalous behavior and potential security breaches on Enterprise networks systems receiving and transmitting information.
• Experience configuring and customizing real-time dashboards and automated alerting parameters to improve network visibility and threat tracking.
• Experience analyzing multi-source logs sourced from monitoring firewall, DNS, active directory and other systems monitoring tools to filter out false positives, increasing team triage efficiency in securing intrusion of critical information.
• Experience Investigating critical alerts and coordinated containment efforts for malware and phishing attempts, reducing Mean Time to Detection (MTTD).

Hardware/Software Security Analyst - Landis+Gyr Technology, Inc - Atlanta, GA

(2016-09 - 2020-06)

• Engage with customers across multiple channels, troubleshoot and resolve issues promptly, and follow up to ensure customer satisfaction.
• Provide technical support for end-user devices including desktops, laptops, mobile devices, printers, and peripherals including updating helpdesk tickets, ensuring accurate documentation and timely resolution.
• Experience performing (DMAC) Setup, maintain, and support of end user accounts setups, participate in On-boarding and Off-boarding of user accounts and IT equipment
• Experience analyzing multi-source logs sourced from monitoring firewall, DNS, active directory and other systems monitoring tools to filter out false positives, increasing team triage efficiency in securing intrusion of critical systems.
• Experience Investigating critical alerts and coordinated containment efforts for malware and phishing attempts, reducing Mean Time to Detection (MTTD).
• Configure, install, maintain, support, and repair peripheral devices, and printers, maintain, replace, and service Windows and Mac devices that have been compromised for further analysis.
• Setup, maintain, and support file servers, shares, and external file access systems
• Setup and maintain IT Systems in job site locations across the United States (limited travel may be required)
• Configuration of network switch ports and basic network equipment for remote locations
• Experience configuring setup and maintenance of Cisco, Polycom, AT&T and Ericsson IP Phones, for VOIP, IPC, Telephony communication networks.
• Provide support to remote field sales force as needed, resolving both Hardware and desktop application issues.
• Experience in track support activities through IT systems to be able to escalate issues needing additional support.
• Monitor system performance and troubleshoot technical issues, analyze complex technical problems and develop solutions to mitigate occurrence of complex issues.
• Engage Customers to resolve hardware, software, and network-related problems through phone, email, and chat.
• Provide Hands-On escalation by working with cross functional teams such as Development, Quality Assurance
• Experience and aability to effectively manage tasks; communicate with cross-functional teams for timely completion.
• Document test cases, generate detailed test reports, and maintain traceability of embedded system requirements.
• Provide daily progress and testing status report including test cases completed, bugs created and percentage completion to business stakeholders.
• Experience creating detailed post incident reports identifying root causes, tracking affected data, and establishing remediation steps for senior leadership.
• Experience executing disaster recovery procedures and containment playbooks to isolate compromised devices under pressure, minimizing operational.
• Experience conducting vulnerability scans across 300+ production servers using Tenable Nessus to identify and prioritize high-risk system exposure.
• Collaborate with release management and system administrators to deploy critical software patches, reducing overall enterprise system vulnerabilities by 60% within one quarter.
• Utilizing my technical abilities and skills, analytical thinking, and incident response capabilities to troubleshoot and perform deep dive forensics into issues.
• Support secure architecture reviews and recommend improvements based on cybersecurity best practices.
• Participate in continuous improvement initiatives for security testing methodologies, automation, and DevSecOps processes.
• Experience with IoT, embedded systems, connected devices, Cellular and Radio RF data collector device intrusion cybersecurity alerts.
• Experience with Microsoft Endpoint Manager (Intune, MECM), and with Jira test management platforms.
• Maintain communication with end-users on ticket status utilizing on iManage Work 10 Support system.
• Participate in rotating on-call schedule for after-hours and weekend support including the occasional travel to satellite offices for expansion and deployment of additional IT equipments to accommodate growth.
• Experience performing (DMAC) Setup, maintain, and support of end user accounts setups, participate in On-boarding and Off-boarding of user accounts and IT equipment.
• Configure, install, maintain, support, and repair peripheral devices, and printers, maintain, replace, and service Windows and Mac computers
• Participate Experience planning and orchestrating hardware and technical equipment Move, Adds, and Changes (MAC) by focusing on the efficiency, accuracy, and standardization of these requests, rather than just the manual labor.
• Process daily, weekly and monthly reporting to ensure all schedules are running smoothly, all jobs are completed as prescribed and all invoicing is processed in a timely fashion.

Technical Specialist II - Verizon Wireless - Atlanta, GA

(2010-05 - 2016-09)

• Run performance validation & certification of mobile and Edge communication device firmware maintenance releases.
• Maintain support strategies for post deployment and release support processes and quick How-To support to End-Users.
• Record interactions and resolutions using a ticketing system in collaborating inter-departmental stakeholders.
• Experienced in providing Hands-ON Support and maintaining daily activities to End-Users by performaning diagnosis, troubleshoot, and resolving complex hardware, software, and platform issues.
• Engage with customers across multiple channels, troubleshoot and resolve issues promptly, engaging CRM process.
• Engage Customers to resolve hardware, software, and network-related problems through phone, email, and chat.
• Provide Hands-On escalation by working with cross functional teams such as Development, Quality Assurance Engineering. and other departments to resolve Client issues and provide customer feedback.
• Experienced in escalating complex issues to specialized support teams by creating work tickets for Identified issues.
• Experienced in providing, implementing, and maintaining Confluence Server with documentation for support processes, procedures, and knowledge base articles for efficiency.
• Experienced maintaining a high standard of customer service, ensuring positive customer experiences and satisfaction.
• Experience providing supervision, coaching, mentorship, and motivate a team of technical support specialists, managing new trends in technology to operate effectively and securely.
• Serve as the primary point of contact for critical customer issues, ensuring timely and effective resolution.
• Experienced and Hands-ON support in maintaining infrastructure such as working with the Freshservice/FreshDesk vendor on upgrades, KBs and System patches and licensing certificates.
• Work and follow up with project leads on issues and status and work professionally with all personnel and contractors to reach a valid, timely and satisfactory conclusion on projects and issues.
• Participate in Defect triage and monitor progress of defect fixes and coordinate the re-testing and reporting of test results of defects during the test cycles.
• Provide daily progress and testing status report including test cases completed, bugs created and percentage completion to business stakeholders.

IpTV Support Specialist - Cisco Systems, Inc - Atlanta, GA

(2008-07 - 2010-05)

• Responsible for requirements gathering, analysis, design, configuration, development and testing of software solutions deployed in a healthcare environment
• Responsible for RTOS performance and penetration testing of Firmware, Upgrades, patches and Roll-Ups on embedded SetTop and uDTA embedded devices.
• Participate in rotating on-call schedule for after-hours and weekend support including the occasional travel to satellite offices for expansion and deployment of additional IT equipments to accommodate growth.
• Experience coordinating new hire setups and equipment orders and act as the POC for external IT vendors.
• Participate in providing support techniques and training of new technologies to employees.
• Document test cases, generate detailed test reports, and maintain traceability of embedded system requirements.
• Participate in Defect triage and monitor progress of defect fixes and coordinate the re-testing and reporting of test results of defects during the test cycles. While providing daily progress and testing status report to business stakeholders.

Bachelor of Science - Computer Information Systems - DeVRY University