Donald Ndounkeu

Results-driven Data Center & Network Engineer with extensive experience supporting and administering enterprise IT infrastructure for global organizations. Strong expertise in data center operations, network infrastructure, systems administration, troubleshooting, security, and disaster recovery. Experienced in maintaining high availability and performance of critical infrastructure, diagnosing complex hardware and network issues, and implementing effective solutions in fast-paced, mission-critical environments.

Proficient in TCP/IP, LAN/WAN, routing and switching, network monitoring, Linux/Windows systems, virtualization, cloud infrastructure, and enterprise security technologies. Skilled in infrastructure deployment, incident management, capacity planning, system monitoring, backup and recovery, and operational support. Proven ability to collaborate across technical and business teams.

Network Support Engineer at JPMorgan Chase (2024-10 – Present)

• Provided L1/L2 network support for enterprise LAN/WAN infrastructure, troubleshooting connectivity, performance, and availability issues across production environments.
• Monitored network infrastructure using Splunk, SolarWinds, PRTG, Nagios, or similar monitoring tools, responding to alerts and proactively identifying potential network failures.
• Configured, maintained, and troubleshot Cisco routers, switches, firewalls, wireless access points, and other network devices.
• Troubleshot TCP/IP, DNS, DHCP, VLAN, VPN, NAT, routing, and switching issues to restore network connectivity and minimize service disruption.
• Performed network device configuration, including VLAN creation, trunking, access ports, port security, IP addressing, and routing configurations.
• Supported OSPF, BGP, EIGRP, and static routing in enterprise network environments.
• Supported WAN and LAN connectivity between data centers, corporate offices, remote sites, and cloud environments.
• Assisted with firewall, VPN, and network security troubleshooting, including access-control and connectivity issues.
• Performed network hardware installation, replacement, configuration, and troubleshooting, including switches, routers, firewalls, access points, and network interface components.
• Supported data center network operations, including rack-and-stack activities, structured cabling, cable labeling, patch-panel connections, and physical connectivity troubleshooting.

Data Center Tech III at BLACK BOX (2024-01 – 2024-09)

• Pull, route, label, and organize Cat5e and Cat6 cabling and Fiber cabling.
• Assist with structured cabling installations and infrastructure builds
• Support cable testing using industry-standard tools
• Follow safety procedures and maintain a clean work environment
• Helping junior technicians and new hired team members to train them.
• Perform installation work in construction and office environments
• Use hand tools and equipment safely and effectively
• Installing server cabinets, network equipment, cable pathways, and supporting infrastructure.

Data Center Tech III at IES Communications (2020-09 – 2023-10)

• Performed advanced data center installation, maintenance, troubleshooting, and operational support for mission-critical IT infrastructure.
• Executed rack-and-stack activities, including installation, cabling, labeling, configuration, testing, and removal of servers, switches, routers, storage systems, and network appliances.
• Installed and maintained single-mode and multimode fiber-optic cabling supporting high-speed data center network connectivity.
• Performed fiber-optic troubleshooting using optical power meters, light sources, and Visual Fault Locators (VFL) to identify connectivity and signal-loss issues.
• Performed fiber patching, polarity verification, connector inspection, cable labeling, and physical-layer troubleshooting between servers, switches, patch panels, and fiber distribution frames.
• Supported installation and troubleshooting of Cat5e, Cat6, and Cat6A copper cabling and associated patch-panel infrastructure.
• Diagnosed physical network problems including fiber breaks, dirty connectors, damaged cables, incorrect polarity, failed transceivers, interface errors, and loss of signal.
• Maintained accurate documentation of rack elevations, port assignments, cable paths, fiber connections, equipment inventory, and network connectivity.
• Performed cable management and maintained clean, organized, and standards-compliant rack and network environments.
• Worked with Network Engineers to troubleshoot Layer 1 and Layer 2 connectivity problems and restore critical services.

Systems Administrator at Comtel - Cameroon Telecommunications Official (2016-07 – 2018-10)

• Created and maintained user/service accounts, passwords and profiles, home directories, initialization of files, group creation management.
• Configuring and troubleshooting TCP/IP, DHCP, DNS in a multiple LAN
• Installing, and configuring switches, routers.
• Used zpool in creating and replacing disks, adding space, and importing and exporting zpools.
• Creates LVM (Logical Volume Management), SVM to manage volumes Linux.
• Used "nslookup" to query DNS servers and obtain server/device fully qualified domain names FQDN.
• Plan and create various server build through VirtualBox and AWS Cloud, supervise allocation of hostnames, static IP addresses, default gateway addresses, and DNS addresses to Windows 2012, 2016 and 2019 servers.

Master of Science in Computer Sciences – University of Douala (ENSET) (2017)

Bachelor of Science in Computer Sciences – University of Douala (IUT-DLA) (2014)

Associate degree in Networking and Telecommunications – University of Dschang (IUT-FV) (2013)