Customer Success Expert
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I’m a results-driven operations and support leader with over seven years of experience optimizing workflows, managing high-performing teams, and driving quality across mortgage servicing, technical support, and customer retention. I’ve led 20+ agents while maintaining a 98 QA average, built scalable chat and CRM systems, and consistently delivered top-tier CSAT scores in compliance-heavy environments. My toolkit includes Salesforce, Zendesk, PowerBI, and VOIP technologies, and I thrive in roles where precision, speed, and strategic foresight are essential.
Whether resolving disputes, auditing processes, or launching new support channels, I bring relentless efficiency and a commitment to operational excellence.
With a career spanning technical support, mortgage servicing, and customer retention, I’ve built a reputation for solving complex problems in fast-paced, compliance-driven environments. I’ve led large teams, optimized chat and CRM workflows, and consistently delivered high QA and CSAT scores. My background includes hands-on experience with platforms like Salesforce, Zendesk, and PowerBI, and I’ve worked across industries where precision, discretion, and strategic execution are critical.
Whether managing disputes, streamlining VOIP support, or driving operational improvements, I bring a tactical mindset and a commitment to measurable results.
High School Graduate, Some College
