Donna Cochran

Motivated insurance professional with extensive experience in customer service, banking and mortgage company experience, policy management, and claims processing. Demonstrates strong work ethic, adaptability, and exceptional interpersonal skills. Proven ability to work independently and committed to delivering outstanding, client support and operational excellence.

INSURANCE CUSTOMER SERVICE REP. - FETCH PET INSURANCE - REMOTE

(2025-03)

• Respond to customer inquiries regarding policies and claims
• Process payments and submit claims accurately and promptly
• Provide exceptional customer service to enhance client satisfaction

CUSTOMER SERVICE INSURANCE REP. - THE HARTFORD INSURANCE - REMOTE

(2024-06 - 2025-01)

• Processed payments and set up recurring EFT payments for clients.
• Responded to policy and claim questions, providing accurate information and assistance.
• Utilize multiple computer programs daily to manage customer accounts efficiently.

CUSTOMER SERVICE INSURANCE REP. - AAA AUTO CLUB GROUP - REMOTE

(2022-07 - 2024-06)

• Delivered exceptional service to members, addressing inquiries and resolving issues.
• Upgraded customers to AAA memberships and Visa credit cards, increasing customer engagement.
• Achieved recognition for consistently meeting or exceeding all performance metrics

INSURANCE REP. AND PROPERTY TAX REP. - VANDERBILT MORTGAGE AND FINANCE - MARYVILLE, TN

(2005-02 - 2021-11)

• Handled inbound and outbound customer calls regarding insurance policies
• Facilitated policy quotes, changes, and claims processing with accuracy and efficiency
• Researched and processed property tax payments across multiple states, ensuring compliance and timeliness