Practice Manager - Lentz Plastic Surgery - Ormond Beach, FL
(2024-08)
- Operating daily business activities efficiently and overseeing overall patient satisfaction.
- Achieving daily, weekly, and monthly revenue goals.
- Managing a team of 10 FTEs to maximum productivity.
- Daily accounting for previous day’s revenue (cash, credit card, check, financing).
- Overall accountability for office functions
- Overseeing staff and physician schedules.
- Managing staff and ensuring effective teamwork throughout the office.
- Interview, hire, and train new employees as needed.
- Coach team members to maximize their effectiveness to be able to achieve the highest possible level of patient service.
- Processing payroll and responsible for overseeing each team member’s hours to ensure that overtime pay is kept to a minimum.
- Ordering medical and office supplies. Managing inventory.
- Periodically review all vendor contracts.
- Create aggressive and realistic revenue goals and ensure that those goals are being met/exceeded.
- Responsible for the overall look and appearance of the center.
Office Manager - Jupiter Dermatology and Hair Restoration - Vero Beach, FL
(2022-10 - 2023-11)
- Responsible for ensuring the delivery of effective quality care to patients, leading and supporting team members in daily operations and upholding the vision and mission of the Practice.
- Partner with providers, and staff to manage practice operations including patient care and retention, personnel management, and workflow of the office and clinical team members.
- Monitor and maintain performance practice standards; ensuring defined target standards for number of patient appointments, staffing productivity, patient experience and other business performance standards are met.
- Implement policies and procedures that ensure efficient operations supporting both administrative and clinical functions.
- Identify and apply cost saving and revenue enhancing opportunities.
- Manages inventory of necessary supplies, equipment, technology, and other resources necessary for high quality patient care and efficient function of the practice.
- Evaluate performance of all office team members, provide effective communication giving timely feedback and empowering team member to do their jobs well.
- Conduct onboarding process by training and evaluating new team members.
- Manager HR department, and process payroll.
- Compliance officer for OSHA, HIPAA and Biomedical waste to cultivate a culture of compliance that adheres with local, state and federal regulatory requirements.
- Paying vendors
- Assume responsibility for patient flow processes. Strategize to improve efficiency and eliminate barriers that impact patient care.
- Works well in a team environment building and inspiring good working relationships to accomplish common tasks in a collegial manner.
- Adheres to the Jupiter Dermatology and Hair Restoration Mission Statement.
Site Manager - The Dermatology Group - Mount Dora, FL
(2021-07 - 2022-07)
- Serve as a liaise between employees and management
- Oversee daily operations, payroll and ordering supplies
- Employee supervision of the clinical, clerical and aesthetics departments
- Coordinate employee schedules, ensuring adequate coverage
- Enforce all workplace policies and procedures
- Coordinate training and professional development, encouraging learning, teamwork, and putting patients first
- Interacting with patients and addressing any concerns or complaints
- Conducting regular staff meetings and performance reviews
- Onboarding and training of new team members
- Provide leadership, guidance and organizational expertise to support staff
- Ensure all equipment and facilities are clean and useable
- Promoting team cohesion to ensure the practice runs effectively and meets objective
Office Manager - Kwan Dermatogy & Cosmetics - San Francisco, CA
(2020-07 - 2021-04)
- Monitor monthly, quarterly and annual Profit & Loss, monthly goals, marketing, events
- Ensure cost management throughout the year
- Direct oversight areas of sales, aesthetics, billing/collections, patient relations, surgery, scheduling, compile, run daily and monthly reports, checking in and checking-out patients, assistant with procedures
- Maintain and manage practice facilities, inventory, ordering supplies
- Handle all recruiting, terminations, administer performance evaluations and coaching, training
- Process payroll, handle all benefits administration (health, dental, vision, 401k, etc.)
- Oversee staff scheduling and approve/track PTO request
- Monitor, maintain staff credentialing and privileging
- Maintain compliance, monitor risk with HIPAA, Patient Rights, State and Federal regulatory agencies
Practice Manager - Natural Image OC Dermatology and Cosmetic Surgery - Laguna Niguel, CA
(2019-04 - 2020-07)
- Responsible for managing all administrative and operational functions, development and the success of the practice including, staff scheduling cash reconciliation, checks and balances.
- Responsible for several providers and staff members. Experienced in general dermatology, MOHS, cosmetic dermatology and cosmetic surgery
- Managed human resources including hiring, orienting, training and evaluating staff. Ensured the facility was compliant with regulatory agencies
- Developed and implemented strategies, created monthly marketing specials, ensured adequate stock, facilitated monthly meetings.
- Experienced with electronic practice management and medical records.
Practice Manager - Sono Bello Cosmetic Surgery Center - Cranberry, PA
(2017-12 - 2018-11)
- Maintained the day to day operations of an AAAHC cosmetic surgical center and treatment spa including staff, scheduling, sales, aesthetic spa, cash reconciliation and operational checks and balances.
- Working with medical and non-medical staff, developing and managing company values, policies and procedures, events
- Responsible for sales goals, KPI's, meeting key metrics, recruiting, onboarding training, coaching, counseling, corrective action, planning, monitoring appraising, supervising and evaluating all staff members
- Maintain legal and accreditation compliance concerning federal state and local regulations; supporting and upholding department policies, objectives, quality improvement, safety, and environment and infection control
- Provide recommendations and follow-up actions to operational inefficiencies
- Maintain efficient appointment scheduling, registration, patient flow and discharge procedures to enhance patient satisfaction and physician productivity.
Location Manager- Multiple Locations - Advanced Dermatology & Cosmetic Surgery - Waterford Lakes-Fort Lauderdale, FL
(2015-12 - 2017-09)
- Monitor and manage monthly, quarterly and annual Profit & Loss and marketing
- Ensure cost management throughout the year
- Direct oversight areas of sales, aesthetics, spa, billing/collections, patient relations, surgery referrals and scheduling, compile and run daily and monthly reports, attending meetings
- Maintain and manage practice facilities,
- Handle all recruiting, terminations, administer performance evaluations and coaching
- Process payroll and handles all benefits administration (health, dental, vision, 401k, etc.)
- Oversee staff scheduling and approves/tracks paid time off (PTO) request
- Monitor and maintain staff credentialing & privileging
- Maintain compliance and monitor risk with HIPAA & Patient Rights State & Federal regulatory agencies
- Manage relationships with referring physicians and dermatology community
Cosmetic Sales Consultant/Paramedical Aesthetician - My Looks Plastic Surgery Clinic - Winter Park, FL
(2013-10 - 2015-12)
- Managed plastic surgery patient stats, sales, spa, schedule surgeries, kept track of new plastic surgery patient referrals, walk-in consults, phone consults and surgery email inquires
- Reviewed the doctor's treatment recommendations with the patient, discussed the doctors background, training, and reviewed photo books of previous surgeries
- Coordinated care for surgery patients, including initial contact, pre and post-operative appointments, coordinated testing, records retrieval and financial quotes
- Assisted the Marketing Director with marketing duties. Maintained and update the practice's on-line presence
- Educated patient, developed specific treatment plans and recommend products to enhance their appearance, performed various aesthetic procedures
Location Manager - Advanced Dermatology & Cosmetic Surgery - Altamonte Springs, FL
(2012-07 - 2013-10)
- Monitored and manage monthly, quarterly and annual Profit and Loss
- Ensured cost management throughout the year and year-to-year
- Direct oversight areas of sales, spa, billing/collections, patient relations, surgery referrals and scheduling, compile and run monthly meetings
- Maintained and managed practice facilities, oversaw patient relations
- Handled all recruiting and terminations, administered performance evaluations and coaching
- Processed payroll and handled all benefits administration (health, dental, vision, 401k, etc.)
- Oversaw staff scheduling and approved/tracked PTO request
- Monitored and maintained staff credentialing & privileging
- Maintained compliance and monitored risk with HIPAA & Patient Rights State & Federal regulatory agencies
- Managed relationships with referring physicians and dermatology community
Manager Cosmetics Sales Consultant/ Aesthetician/Medical Assistant - Pali Med Spa - Orlando, FL
(2007-12 - 2012-07)
- Supervised staff and ensured effective interactions and efficient work flow
- Implemented office policies and procedures. Managed and coordinated all office and spa daily activities
- Utilized strong selling skills during patient consults and treatment education
- Oversaw the coordination/supervision of the office, outlined patient financing options
- Coordinated and updated credentialing information, conducted staff meetings
- Motivated employees to achieve peak productivity and performance
- Fostered strong relationships with referrals, clients and vendors
- Established priorities and carry task to completion, analytical & problem solving
- Well-developed time management, interpersonal and team building skills
Manager, Clinical Assistant/Cosmetic Sales Consultant/Paramedical Aesthetician - Eterna M.D. Medical Rejuvenation Center - Lake Mary, FL
(2005-04 - 2007-11)
- Managed front and back office in a medical rejuvenation center/spa specializing in age management, fillers, vein therapy, laser hair removal, resurfacing and cellulite therapy
- Consulted with patients, sold products and services, ensured the quality of delivered product and services to the highest level of patient comfort and satisfaction
- Performed aesthetic treatments, assisted physicians as Clinical M.A.
- Performed Outside sale and marketing
- Provided continuing training and mentoring to staff, performed inventory, payroll, commissions, trade shows, negotiated products and equipment sales with vendors
- Recruited qualified staff, customer service, scheduling of employees and patients
Director of Clinical Aesthetics, Paramedical Aesthetician - Advanced Dermatology & Cosmetic Surgery - Oviedo, FL
(2002-04 - 2005-04)
- Directed all aesthetic clinical and spa operations, sales and staff in assigned territory
- Worked as Skin Care Coordinator, conducted client consults, performed aesthetic treatments
- Participated in the recruitment, screening and selection of all aesthetician new hires
- Optimized organizational resources and closely monitored budgets and expenditures
- Reported to the Vic President, Derm/ACS Operation
