Donna Maze

Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.

Deputy at Dickson County Sheriff Department (2018-01 – 2021-09)

• Increased inmate safety by closely monitoring all activity on jail premises, including inmate behavior and hazards.
• Maintained safe and secure environments for court proceedings over.
• Inspected cells and conducted random searches of common areas.
• Monitored daily activities to identify and manage suspicious behavior, improper conduct and signs of conflict.
• Monitored inmate behavior to prevent crime, escape attempts and other dangerous activities.
• Employed de-escalation techniques, verbal commands and physical and mechanical restraints to address unruly inmates.
• Detected potential threats and quickly defused conflicts.
• Maintained clear and open communications with facility areas to support safe operations.
• Applied non-violent response tools and physical restraint during problematic situations.
• Enforced resident behavior management protocols and drafted incident reports for infractions.
• Transported inmates to and from medical and dental appointments, funerals, work details and court hearings.
• Processed inmate intake and re-assignment by completing paperwork, conducting searches and recording fingerprints.
• Instructed inmates on work detail and oversaw work-site transportation.
• Coordinated shakedowns to locate and remove unauthorized items.
• Monitored disciplinary and medical lockups every 30-60 minutes.
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
• Juggled multiple projects and tasks to ensure high quality and timely delivery.
• Demonstrated self-reliance by meeting and exceeding workflow needs.
• Demonstrated leadership by making improvements to work processes and helping to train others.
• Provided excellent service and attention to customers when face-to-face or through phone conversations.

Driver at Fry Faith Transport (2017-05 – 2017-12)

• Delivered goods and services to customers on time and in excellent condition.
• Utilized GPS to optimize routes and continuously meet estimated delivery times.
• Achieved consistently high customer scores due to exceptional service.
• Documented daily mileage, gas and other data.
• Verified contents of inventory loads against shipping papers to determine discrepancies.
• Consulted with customers to gain feedback and address product or service concerns.
• Positioned lifting devices under or around loaded pallets and boxes to secure materials for transport.
• Maintained safe driving history with no critical incidents over 25 years.
• Planned and executed efficient routes to optimize time and fuel costs.
• Inspected vehicle before and after every trip to assess performance and maintenance requirements.
• Checked vehicle after shift for damage.
• Demonstrated professional conduct with clients to deliver outstanding customer service.
• Interacted with customers pleasantly to meet needs and drive satisfaction.
• Coordinated with team members and remained flexible in work scheduling to meet service needs.
• Logged deliveries, drop-off times and special conditions in online Truckers Log.

Some College in Billing And Coding – Daymar College - Nashville

Some College in Technical Business Management – DeVry University