Donnita Cross

Dedicated and detail-oriented healthcare professional with extensive experience in patient care, clinical administration, and client relations. Nationally certified in phlebotomy, combining strong technical venipuncture skills with a proven history of empathetic, high-quality patient interaction and meticulous record keeping.

Collector 3 Lead - US Bank

(2018-08)

• Handle inbound and outbound calls assisting clients with account management, financial assistance, and government account processing.
• Perform complex financial analysis to determine eligibility, monitor accounts, resolve billing errors, and maintain strict data integrity.
• Demonstrate strong communication, active listening, and problem-solving skills in high-stakes client interactions.

Collector - US Bank

(2015-11 - 2018-08)

• Managed account inquiries, resolved billing discrepancies, researched compliance guidelines, and maintained precise electronic records.

Director of Assistant Care - Saint Charles Rehabilitation Center

(2011-02 - 2015-10)

• Administered medications safely to patients presenting high levels of medical or behavioral care requirements.
• Provided direct patient care, monitored vital signs and behavior, documented progress, and communicated updates to families and care teams.
• Maintained strict compliance with patient safety protocols, HIPAA privacy guidelines, and individualized care plans.

Clerk - United States Postal Services

(2004-02 - 2006-02)

• Retrieved requested files and delivered to appropriate personnel, processed incoming mail, and compiled mail for delivery.
• Verified mail had correct zip code and address, answered general inquiries, and maintained accurate records.

Financial Assistant - MCI

(2003-02 - 2004-02)

• Assisted customers with financial needs, educating on financial accounts, researched and resolved billing and invoice errors.
• Coded general ledgers, processed vendor invoice payments, verified details of transactions including funds received and total account balances.

Associate of Applied Science - Pharmacology - Allied College (2008)

High School Diploma - Lafayette Senior High School (2002)

St. Charles Phlebotomy Training Program - Phlebotomy - St. Charles Adult & Community Education (2026-07)