Donte Holloway

Customer service and financial operations professional with 15+ years of experience in collections, accounts receivable, loan servicing, and client support. Proven ability to resolve complex customer issues, manage accounts, and maintain strong client relationships. Skilled in payment processing, credit analysis, and problem-solving in fast-paced environments. Recognized for communication, negotiation, and attention to detail.

Universal Banker at Navy Federal Credit Union (2025-12 – Present)

• Processed deposits, withdrawals, and payments with a high level of accuracy and attention to detail
• Assisted members with account services while identifying needs and recommending appropriate products
• Opened and maintained accounts in compliance with banking policies and regulations
• Balanced cash drawer and resolved discrepancies to ensure accurate daily reporting
• Delivered strong customer service by resolving issues and building member relationships

Patient Access Representative at University Hospital (2025-03 – 2025-12)

• Registered patients and verified demographic and insurance information for accuracy and billing
• Scheduled appointments and managed high call volumes while maintaining a positive patient experience
• Collected copays and balances, ensuring proper documentation and financial accuracy
• Coordinated with clinical staff to maintain efficient patient flow and reduce wait times
• Maintained HIPAA compliance and accurate electronic medical records (e.g., Epic/MyChart)

Loan Specialist at Loancare/FNF (2024-05 – 2025-03)

• Process ACH payments including escrow and principal transactions
• Assist customers with escrow analysis, PMI/MI removal, and payoff inquiries
• Troubleshoot and guide customers through online account setup
• Resolve loan discrepancies and provide detailed account support

A/R Accounting Specialist at Myers Industries Inc (2022-01 – 2024-05)

• Managed accounts receivable, payments, and credit applications
• Evaluated creditworthiness using financial data and Dun & Bradstreet reports
• Reconciled accounts, corrected misapplied payments, and processed rebills
• Maintained customer communication to ensure timely payments
• Set up new accounts and ensured proper tax configuration

Service Consultant at Progressive (2018-06 – 2021-11)

• Supported customers with policy maintenance and billing
• Processed payments and resolved account issues
• Delivered solutions through effective problem-solving

Collections Representative at KeyBank (2016-06 – 2017-02)

• Negotiated settlements and payment arrangements on charged-off accounts
• Guided customers toward full balance resolution
• De-escalated difficult conversations and maintained compliance

Customer Support / Collections Clerk at EnvisionRx (2015-05 – 2016-05)

• Processed payments and researched Medicare-related account issues
• Determined eligibility for reinstatement per guidelines
• Issued customer notifications and handled account inquiries

Production & Warehouse Roles at Various Employers (2013 – 2018)

Cardinal Health, Quality Synthetic Rubber, Lingo Staffing

• Fulfilled orders with high accuracy using RF scanners
• Loaded shipments and managed materials handling
• Maintained productivity and safety standards

Debt Collector at National Enterprise Systems

Sales Representative at Macy's

Customer Advocate at MBNA

Customer Support at SP Data / Electronic Merchant Systems

High School Diploma – Twinsburg High School

Coursework in Communications – Kent State University

Coursework in Communications – University of Akron