Universal Banker at Navy Federal Credit Union (2025-12 – Present)
- Processed deposits, withdrawals, and payments with a high level of accuracy and attention to detail
- Assisted members with account services while identifying needs and recommending appropriate products
- Opened and maintained accounts in compliance with banking policies and regulations
- Balanced cash drawer and resolved discrepancies to ensure accurate daily reporting
- Delivered strong customer service by resolving issues and building member relationships
Patient Access Representative at University Hospital (2025-03 – 2025-12)
- Registered patients and verified demographic and insurance information for accuracy and billing
- Scheduled appointments and managed high call volumes while maintaining a positive patient experience
- Collected copays and balances, ensuring proper documentation and financial accuracy
- Coordinated with clinical staff to maintain efficient patient flow and reduce wait times
- Maintained HIPAA compliance and accurate electronic medical records (e.g., Epic/MyChart)
Loan Specialist at Loancare/FNF (2024-05 – 2025-03)
- Process ACH payments including escrow and principal transactions
- Assist customers with escrow analysis, PMI/MI removal, and payoff inquiries
- Troubleshoot and guide customers through online account setup
- Resolve loan discrepancies and provide detailed account support
A/R Accounting Specialist at Myers Industries Inc (2022-01 – 2024-05)
- Managed accounts receivable, payments, and credit applications
- Evaluated creditworthiness using financial data and Dun & Bradstreet reports
- Reconciled accounts, corrected misapplied payments, and processed rebills
- Maintained customer communication to ensure timely payments
- Set up new accounts and ensured proper tax configuration
Service Consultant at Progressive (2018-06 – 2021-11)
- Supported customers with policy maintenance and billing
- Processed payments and resolved account issues
- Delivered solutions through effective problem-solving
Collections Representative at KeyBank (2016-06 – 2017-02)
- Negotiated settlements and payment arrangements on charged-off accounts
- Guided customers toward full balance resolution
- De-escalated difficult conversations and maintained compliance
Customer Support / Collections Clerk at EnvisionRx (2015-05 – 2016-05)
- Processed payments and researched Medicare-related account issues
- Determined eligibility for reinstatement per guidelines
- Issued customer notifications and handled account inquiries
Production & Warehouse Roles at Various Employers (2013 – 2018)
Cardinal Health, Quality Synthetic Rubber, Lingo Staffing
- Fulfilled orders with high accuracy using RF scanners
- Loaded shipments and managed materials handling
- Maintained productivity and safety standards
Debt Collector at National Enterprise Systems
Sales Representative at Macy's
Customer Advocate at MBNA
Customer Support at SP Data / Electronic Merchant Systems
