Donte Smith Sr.

Seeking a management position to leverage 16+ years of professional experience, with education and ability allowing upward mobility complimented by implementing team enhancement while pursuing growth within an organization resulting in increased productivity that yields company's capital gain

Operations Manager Trainee - Ryder

(2024-11)

The Operations Management Trainee will support the shop management process and assist in cost savings, customer retention, and metric-based initiatives. This requires the Management Trainee to work cross functionally across Operations, Asset Management, Sales, Quality, and Rental. Responsible for the customer relationship activities by providing quality customer interface, proactive customer management, issue resolution, and customer satisfaction.

• Coordinate with the rental department to ensure maximum utilization without compromising lease customers.
• Partner with Sales staff on customer calls for new business and increased customer satisfaction.
• Manage running costs and maintenance overheads. Ensure policy and processes are followed to optimize running costs and maintenance overhead.
• Accountable for coordinating with Maintenance, Asset Management, Sales and Marketing to ensure customer satisfaction.
• Ensure accurate PM scheduling and follow up, breakdowns and vehicle status updates; oversee Technician work planning for efficiency, training, and flexibility.

Asset Protection - Target

(2022-07 - 2024-04)

Multi-tasking of various intelligence-led tactics focusing on guest and team members' safety / security at all times which included and not limited to crisis response, crowd management, de-escalation tactics, analyzing and monitoring video surveillance, executing strategic routines to identify, prevent and investigate theft and shortages.

• Lead and support projects that contribute to enterprise-wide assets protection initiatives.
• Execute emergency procedures and protocols.
• Assist in accurate delivery and shipment of trailers.
• Develop, review and update routine documentation as required.

Correctional Sergeant / Supervisor - California Department of Corrections and Rehabilitation

(2017-09 - 2022-11)

• Oversee correctional officers and inmates in designated areas and shifts.
• Ensure safety and security of the facility including cell blocks, dining room and kitchen.
• Take and/or recommend discipline for inmates.
• Coordinate inmate programs.
• Provide on-the-job training for correctional officers.
• Promote acceptable behavior and rating of inmates based on conductivity and productivity.
• Direct visits to inmates and make arrangements for showing visitors around the facility.
• Oversee the inspection of inmate quarters for contrabands and sanitary conditions.
• Oversee examination of incoming and outgoing mail.
• Prepare employee and performance reports.
• Escort inmates to and from investigations.
• Transport and/or coordinate inmates to video kiosks and outside facilities as necessary.

Correctional Officer - California Department of Corrections and Rehabilitation

(2015-09 - 2017-09)

Responsibilities include but not limit to enforcing rules and regulations preventing fights and restraining inmates; administering first, CPR and coordinating medication distribution; investigating crimes, incidents and writing reports; supervising inmates in-house units during meals and activities; searching inmates, visitors and vehicles for contrabands; transporting inmates within and outside the facility to various locations; maintain security of the facility at all times including patrolling and standing watch; responding to emergencies and providing assistance as required; preparing records and reports.

• Maintaining inmate property records.
• Admitting visitors and supervising their interactions with inmates.
• Addressing questions referencing jail policies and inmates.
• Attending state-mandated certification training classes.

Asset Protection Security - Lowes Distribution

(2011-07 - 2015-09)

• Conducting surveillance: Observes customer's and contractor's (CCTV/floor) activities to detect theft, fraud or suspicious activity.
• Collects investigative intelligence related to ORC activity and fraud.
• Takes direction from AP management to monitor team member activity as needed.
• Reports infractions of company policy to AP and/or store management.
• Detaining and Interviewing suspects: Conducts interviews in accordance with local laws and Company policy on customers and contractors suspected of theft.
• Reports suspected fraud to AP management or Market Investigations as needed.

Warehouse Supervisor - United Parcel Service

(2012-01 - 2015-09)

Responsible for the overall direction, coordination and evaluation of the warehouse; ensure proper execution and implementation of all policies procedures with regard to picking, packing, shipping, receiving, and inventory management.

• Train and evaluate warehouse staff on effective inventory techniques and daily tasks.
• Assist and maintain appropriate inventory levels and product loss control.
• Conduct physical counts of inventory and reconcile floor counts and inventory shipments.
• Schedule and manage warehouse team members within labor and budget while meeting the demands of the facility.
• Ensure compliance with safety codes, policies, and procedures of the Company and standards established by Occupational Safety & Health Administration (OSHA) and Food and Drug Administration (FDA).
• Ensure all equipment, including but not limited to forklifts, pallet jacks, and fleet trucks is properly maintained and inspection practices are implemented.

Package Handler - United Parcel Service

(2011-07 - 2012-09)

• Loading, unloading, shipping, receiving, scanning, sorting and stocking packages / orders.

Bachelor of Science - Sociology - University of Southern California (2008-01 - 2011-12)

Associate of Science - Pasadena City College (2006-01 - 2008-12)

Associate of Arts - Pasadena City College (2006-01 - 2008-12)