Conduent, Hamilton, NJ
Customer Call Center Associate/ Eligibility Specialist/ Mailroom Specialist/Front Desk Receptionist March 2019 –July 2022
- Greet and welcome clients and visitors and create a positive first impression of the company.
- Direct vendors to appropriate areas in a secure work environment.
- Distribute incoming mail to secure staff departments.
- Answer incoming phone calls and return missed calls, respond to voicemails and emails and distribute incoming messages to correct department heads.
- Maintain both physical and digital filing systems and was responsible for creating a more efficient filing process for open house applicants.
- Maintain break room organization by restocking supplies daily, checking supply inventory weekly and re-ordering supplies as needed in a secured work environment.
- Gathered information, research/resolved inquiries and logged customer calls.
- Responded to telephone inquiries and requests from NJ FamilyCare applicants and recipients.
- Communicated appropriate options for resolution in a timely manner.
- Processed applications for the NJ FamilyCare program.
- Entered eligibility information into a web- based computer system and referenced other NJ-specific databases as appropriate.
- Contacted applicants via outbound calls and mail to verify data.
- Worked multi-task duties in a high-paced mailroom environment.
Deonna Jazz Weaving Pros Studio, Virginia Beach, VA / Norfolk, VA
Salon Manager/Owner September 2009 – December 2018
- Employed exceptional professionals to maintain and uphold the salon industries competitive standards.
- Managed team of 6-15 salon employees/makeup artists.
- Mentored/Coached/Trained employees weekly, in all areas of client relations, selling techniques, salon hair care and product training.
- Effectively oversaw all administrative duties.
- Increased business by developing innovative marketing programs.
- Openly recognized and rewarded employees that met monthly sales and customer service related goals.
- Sourced high quality and trending hair care products for salon.
- Managed employee payroll and subcontractor accounts.
- Coordinated all sales promotions and marketing campaigns.
- Ensured salon operated according to all safety and state regulatory guidelines.
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Affordable Advertising Solutions Group, Virginia Beach, VA
Office Manager/ Graphic Designer April 2001 – November 2018
- Hired creative talent for advertising department.
- Prepared work for employees/subcontractors by gathering information and materials from clients.
- Illustrates concept by designing rough layout of art and copy regarding arrangement.
- Responsible for employees maintaining their technical knowledge by setting up attendance design workshops; reviewing professional publications; participating in professional societies.
- Prepares finished copy and art by operating typesetting, printing, and similar equipment; purchasing from vendors.
- Coordinated with outside agencies, art services, printers, etc to complete client’s projects.
Verizon/Bell Atlantic, Virginia Beach, VA
Customer Service Representative/ Team Lead September 1998 – June 2001
- Answered customer calls and actively listened to identify and resolve their issues.
- Responsible for troubleshooting problems and resolving a range of residential customer issues from device, billing and service concerns.
- Implemented and generated continued excitement for new solutions and products that enhanced residential customer’s experience with the new and existing products.
- Maintained title of Top 10 District Sales Representative for selling $1.5 million in service and equipment.
- Received numerous awards and acknowledgement.
- Surpassed revenue goals annually.
- Took on the roll of Team Leader in absence of Manager and was responsible for overseeing 10-15 Customer Service Representatives.
