Donyea Booker

Dedicated healthcare administrative professional with experience in patient access, registration, insurance verification, appointment scheduling, medical billing, and customer service. Skilled in managing patient information, coordinating appointments, answering inquiries, and creating positive patient experiences. Seeking to bring strong administrative and patient-service skills to a dental office setting.

PATIENT ACCESS SPECIALIST at ASPIRE INDIANA (2025-03 – 2025-07)

• Managed patient admissions, registration, insurance verification, and appointment scheduling.
• Verified patient demographic and insurance information for accuracy.
• Checked patients in and out while providing professional and compassionate customer service.
• Updated patient information and maintained accurate records in healthcare systems.
• Assisted patients with scheduling and rescheduling appointments.
• Communicated with patients regarding their needs and helped them navigate the healthcare process.

PATIENT ACCESS SPECIALIST at ASCENSION ST. VINCENT ANDERSON (2023-02 – 2024-07)

• Welcomed and checked in patients while providing professional front-desk service.
• Collected and verified demographic, insurance, and medical information.
• Entered and updated patient information accurately within the hospital system.
• Assisted patients with appointment scheduling, rescheduling, and navigation.
• Maintained confidentiality while handling sensitive patient information.
• Served as an initial point of contact and helped create a positive patient experience.

MARKETING DIRECTOR at WE CARE AT HOME INC (2021-04 – 2023-02)

• Maintained company information and supported day-to-day office operations.
• Coordinated company and office events for clients and staff.
• Maintained communication with clients and helped ensure their needs were addressed.
• Monitored marketing budgets and helped ensure company expenses were managed appropriately.

ASSOCIATE OF SCIENCE in HUMAN RESOURCES – Indiana Wesleyan University (2024-03)

GENERAL EDUCATION / GED – Online GED Program (2023-02 – 2023-04)