Dorcas Andayi

A skilled junior developer with a Diploma in Web Development from Nairobits Trust School of digital design. During my Diploma, I have developed an excellent eye for detail due to research and demands of assignments. I have developed communication skills when working with my team members reaching out to empower girls through technology. I am looking to secure a challenging role to utilize my creative knowledge and develop my programming skills.

AI Data Analyst at Techno Brain (2017-01 – 2019-02)

Worked as an AI data analyst identifying valuable problems and analyzing data

• Identifying valuable problems to solve
• Gathering data from various sources
• Cleansing and preparing data for analysis
• Explore the collected data
• Perform statistical analyses
• Communicate the findings effectively

Subject Matter Expert at Samasource (2019-05 – 2026-01)

Worked as a Subject Matter Expert managing team performance, quality, and training

• Track project performance for all team members and provide constructive feedback
• Provide floor support, handle escalations
• Provide regular coaching and training on new policies, products & processes
• Performance Activity Reporting of agents
• Oversee quality, conduct regular quality assessments
• Perform audit of jobs
• Managing the workflow knowledge
• Run Calibrations with supervision from the QA resource

Diploma in Software Development and Web Design – Nairobits Trust School of Digital Design (2017-05 – 2018-07)

Kenya Certificate of Secondary Education – St Theresa's Girls Secondary School (2013-01 – 2016-12)